EDWARD WHITE
Shoreline,Washington
Summary
Detail-oriented and organized IT Support Specialist with a strong background in technical troubleshooting, application development, and cross-functional business operations. Proven ability to resolve Tier 1 and Tier 2 issues efficiently while enhancing system performance. Skilled in logistics coordination, hardware troubleshooting, database management, and tools like GitHub, Microsoft 365, Google Workspace, and Visual Studio Code. Additional strengths include task classification, financial management, project management, and process improvement. Known for initiative, adaptability, and team collaboration in fast-paced, deadline-driven environments.
Overview
5
5
years of professional experience
Work History
IT Support Specialist Internship
Slalom Consulting
03.2025 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Provided advanced technical support by diagnosing and resolving escalated hardware, software, and network issues, reducing resolution time by collaborating with Tier 1 and engineering teams.
- Responded to customer inquiries and provided technical assistance over phone and in person.
E-Commerce Logistics Supervisor
Fred Meyers
10.2023 - 09.2024
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Monitored logistics performance and identified improvement opportunities.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
Head Cashier Supervisor
The Home Depot Inc
11.2020 - 07.2021
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
Certificate - Year Up Application Development Track
Seattle Central College
10-2025
Skills
- Technical Troubleshooting and Support
- Process Monitoring and Continuous Improvement
- Advanced Microsoft Office and Business Software Proficiency
- Network and System Diagnostics
- Operational Efficiency and Workflow Optimization
- Application and Software Analysis
- Customer-Centered Technical Communication
- Cross-Functional Collaboration and Communication
- Security Awareness and Protocol Compliance
- Analytical Thinking and Problem Solving
Timeline
IT Support Specialist Internship
Slalom Consulting
03.2025 - Current
E-Commerce Logistics Supervisor
Fred Meyers
10.2023 - 09.2024
Head Cashier Supervisor
The Home Depot Inc
11.2020 - 07.2021
Certificate - Year Up Application Development Track
Seattle Central College
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