Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Edward Whitfield Jr

Newark,NJ

Summary

Dynamic marketing operations leader with a proven track record at Enhance Health, generating over $1M in revenue. Expert in CRM implementation and process optimization, driving campaign success and cross-functional collaboration. Skilled in digital marketing strategy and KPI tracking, delivering impactful results through innovative solutions and stakeholder engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Marketing Operations & Project Lead

Kreativize
Newark, New Jersey
11.2020 - Current

Drove scalable marketing and operational systems that increased client revenue, reduced acquisition costs, and streamlined end-to-end lead lifecycle management across multiple B2B organizations.

  • Led implementation of CRM platforms, workflow automation systems, and customer acquisition processes supporting multiple B2B organizations.
  • Managed cross-functional marketing and technology projects improving operational efficiency and lead lifecycle management.
  • Developed standardized operating procedures (SOPs) and project documentation enabling repeatable campaign execution.
  • Oversaw digital campaign operations and performance analytics across paid media channels.
  • Supported client revenue growth from $20K/month to $90K/month through funnel optimization and automation deployment.
  • Designed lead generation systems producing up to 80% lower cost-per-lead than industry benchmarks.
  • Scaled a coaching program from launch to 50+ paying clients through automated onboarding and nurturing workflows.

Brand Operations Manager

Twelvelyn Music / Fifty Karats
Miami, FL
08.2022 - 07.2024

Built and optimized high-performing digital marketing ecosystems that accelerated revenue growth, expanded audience reach, and significantly improved campaign ROI.

  • Managed digital marketing operations across social media, influencer partnerships, and paid acquisition channels.
  • Led coordinated growth initiatives expanding audience reach to 500K+ followers across platforms.
  • Implemented lifecycle marketing campaigns (email/SMS) increasing online revenue 30%+ within 90 days.
  • Coordinated vendor partnerships, sponsorship relationships, and logistics for brand activation events.

Sales Operations Specialist (Top Performer)

Enhance Health
, Remote
05.2022 - 07.2024

Drove over $1M in annual revenue while optimizing sales operations, improving conversion rates, and establishing scalable processes that elevated team-wide performance.

  • Generated $1M+ in annualized revenue through consultative sales and pipeline management.
  • Ranked Top 3 of 200+ agents by improving workflow efficiency and lead follow-up processes.
  • Partnered with marketing and operations teams to improve inbound lead conversion rates.
  • Developed standardized scripts and internal sales playbooks adopted across the team.

IT Operations Manager

Procter & Gamble
Cincinnati, OH
06.2020 - 01.2022

Led global IT operations initiatives supporting 250+ brand websites, improving system reliability, reducing operational costs, and driving scalable infrastructure performance.

  • Led operational technology initiatives supporting reliability across 250+ global brand websites.
  • Managed distributed teams across North and Latin America ensuring digital product performance and uptime.
  • Implemented workflow automation initiatives generating $100K+ in annual operational cost savings.
  • Supported Site Reliability Engineering (SRE) initiatives using GCP and Azure cloud infrastructure.

Education

Bachelor of Science - Information Systems

Florida Agricultural & Mechanical University
Tallahassee, FL
05-2020

Associate of Arts - General Studies

Tallahassee Community College
Tallahassee, FL
05-2017

Skills

  • CRM implementation and workflow automation
  • Cross-functional collaboration
  • KPI tracking and reporting
  • Process optimization
  • Stakeholder management
  • Campaign operations and digital transformation
  • Google Analytics and SEMrush
  • KPI dashboards
  • Digital marketing strategy

Certification

  • Site Reliability Engineering (SRE) Certification
  • Life & Health Insurance License
  • First Aid Certification

Timeline

Brand Operations Manager

Twelvelyn Music / Fifty Karats
08.2022 - 07.2024

Sales Operations Specialist (Top Performer)

Enhance Health
05.2022 - 07.2024

Marketing Operations & Project Lead

Kreativize
11.2020 - Current

IT Operations Manager

Procter & Gamble
06.2020 - 01.2022

Bachelor of Science - Information Systems

Florida Agricultural & Mechanical University

Associate of Arts - General Studies

Tallahassee Community College
Edward Whitfield Jr