Edward Wlaschin
Woodbury,MN
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and fostering long-term relationships, notably at Walser Bloomington Toyota. Excelled in training development, increasing employee retention, and streamlining cross-functional collaboration. Skilled in Microsoft Excel and adept at relationship building, I've driven sales growth and efficiency across multiple retail environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
31
31
years of professional experience
Work History
Sr. Customer Specialist
Walser Bloomington Toyota
10.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Empowered customers by providing educational resources on products, services, and solutions tailored to their needs.
- Developed rapport with clients, fostering long-term relationships and repeat business.
- Sold all protection and environmental products for the vehicle.
- Processed all paperwork for customers
- Sold 20-30 cars in a month
Sales Training Specialist
Walser Automotive
01.2023 - 09.2024
- Was one of three trainers for the companies four week training program for customer specialists
- Trained classes of 4 to 23 people in a month
- Presented Training Modules
- Collaborated in content creation
- Produced training videos for the program
- Increased employee retention through regular feedback, mentorship, and personalized career development after course completion.
- Addressed performance gaps by providing constructive feedback and developing customized action plans for improvement via store visits
- Managed training team monthly schedule
- Scheduled monthly course test outs including manager participation
- Streamlined communication between departments, fostering cross-functional collaboration to achieve company goals.
- Built Manager relationships in all stores to smoothly facilitate new hire hand offs from training to store
General Manager
Multiple Retailers
08.1993 - 06.2019
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction for 25 years.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained future store managers
- Multi-Unit Manager for three different companies
- Managed teams from 5 to 35 employees
Education
No Degree - Business Administration
Lakewood Community College
White Bear Lake, MNInsurance License - All Insurance Products
Dearborn Financial Institute
Edina, MN04.1999
Skills
- Customer satisfaction measurement
- Brand representation
- Customer service
- Multitasking and organization
- Active listening
- Verbal and written communication
- Relationship building
- Customer relations
- Microsoft Excel
- Computer proficiency
Accomplishments
- Won Walsers 2021 best walkaround competition
- Was face and voice of Subaru South Saint Paul on YouTube promotional and instructional videos 2021-2022
- Filmed Walser Subaru Saint Paul television commercial, which aired in 2023 on local television
- Rookie manager of the year
- development award
- Best company shrink reduction
- Best company employee retention
- unit manager for three different companies
Timeline
Sr. Customer Specialist
Walser Bloomington Toyota
10.2024 - Current
Sales Training Specialist
Walser Automotive
01.2023 - 09.2024
General Manager
Multiple Retailers
08.1993 - 06.2019
No Degree - Business Administration
Lakewood Community College
Insurance License - All Insurance Products
Dearborn Financial Institute
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