Denise E Locke
Flint,MI
Summary
Over 27 + years customer service and supervisor experience in the automotive industry Detail-oriented, accurate, and dependable, with an uncompromising work ethic An active listener with strong interpersonal skills. Strive to understand client needs and provide exceptional results Frequently recognized for providing excellent customer service Supervised team of 4 office employees
Overview
13
13
years of professional experience
Work History
Vehicle Coordinator
Penske Vehicle Services QEK Global Solutions
Grand Blanc, MI
02.2011 - 12.2015
- Ensured that all vehicle inventory flows through the appropriate processes Completed and submitted daily activity reports to management Worked miscellaneous vehicle inventory reports on a weekly basis Properly assigned vehicles to 225 General Motors managers and executives according to their profile and coordinate vehicle exchange at 6 month intervals Processed paperwork to dispose of company-owned vehicles to dealers or auction Assist General Motor's employees with pool vehicle reservations Verify proper paperwork, authorization and identification to disburse keys to employees with pool vehicle reservations Coordinated the maintenance with dealership personnel for a fleet of 120 vehicles Maintained usage records and vehicle files.
Team Leader
QEK Global Solutions
Flint, MI
10.2004 - 11.2009
- Mentored and guided employees ensuring all were properly trained and capable of performing assigned duties.
- Trained new team members Processed paperwork to dispose of company-owned vehicles to dealers or auction Acted as a Secretary of State "mini-branch" for processing plating transactions for company-owned vehicles Provided clear instructions and directives to a team of 3 UAW employees on daily basis Assisted manager with hiring and training new employees Worked miscellaneous vehicle inventory reports on a weekly basis Supervised 11 UAW employees in the manager's absence Maintained office equipment Ordered and tracked inventory of office supplies.
Assistant Manager
QEK Global Solutions
Flint, MI
10.2002 - 10.2004
- Mentored, trained and supervised employees Assisted with the hiring and training of new hires Conducted performance reviews Supervised 11 UAW employees in the manager's absence Interfaced directly with the client (General Motor's manager) to ensure proper flow of vehicle inventory to keep inventory levels as low as possible to reduce costs to General Motors Monitored vehicle inventory reports on a daily basis.
Education
Diploma - Business Office Medical Insurance Specialist
Flint Central High School Baker College
MichiganSkills
- Microsoft Office
- Windows 95, 98, XP, Vista, Windows7, Windows8
- 70 wpm typing speed
- Ability to work with little or no supervision
- Kronos Timekeeping
- Copier, Fax Machine
Timeline
Vehicle Coordinator
Penske Vehicle Services QEK Global Solutions
02.2011 - 12.2015
Team Leader
QEK Global Solutions
10.2004 - 11.2009
Assistant Manager
QEK Global Solutions
10.2002 - 10.2004
Diploma - Business Office Medical Insurance Specialist
Flint Central High School Baker College
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