Edward D. Fontes III

Engaged positively with security integrators internationally, providing professional and polite support for sales and service needs.

• Assisted in operations, organizational procedures, policies and sales techniques.
• Provided customers with unparalleled service and support for both in stock and back-ordered items.
• Adhered to company initiatives and achieved established goals.
• Proposed and lead a marketing campaign and increased software contract revenue by 25% annually
• Set up and maintained global account management and reporting tools and processes.
• Negotiated Software contracts and generated custom proposals to major National and International accounts and handled issue resolution tasks promptly to maintain strong relationships with key contracts.
• Educated customers on product and service offerings.
• Provided guidance for clients to successful apply to obtain funding from government and private grants for large projects.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our marketing, products and services.
• Generated sales and marketing campaign datasheets for our clients.
• Produced and edited video and audio material for marketing campaigns for social media and training videos.
• Recorded podcast interviews for marketing campaigns.

Ecommerce Sales Manager

• Sold Appliances and scheduled installations with numerous installation vendors throughout the southern California region.
• Secured sales targets by building successful processes and implementing strategic action plans to ensure the best customer experience.
• Exceeded sales goals by presenting a value-driven approach.
• Managed ecommerce store grossing over $100,000 per month in sales.
• Assisted in gathering and implementing site content updates, merchandising of newly launched products, integrated campaigns and promotions.

Having a positive attitude in stressful situations and the ability to quickly establish rapport with customers is vital to build a loyal clientele. I've generated these skills in my youth working face to face with customers at the following:

• Bartender/Server- Craft by Smoke &Fire, Cheesecake factory, Bar 1886, BJ's, Olive Garden, TGI Fridays, Macaroni grill
• Stericycle- Sharps management technician
• Kaiser pharmacy assistand