Edward Gianni Smith
Concord,NC
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy environment.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
12.2022 - Current
- Manage online and in persons reservations
- Welcome guests, check-ins, distribute room keys and explain hotel amenities, process payments and respond & resolve guest issues in a timely manner
- Train new hire
Basketball Coach
Pro Skills Basketball (PSB)
03.2024 - 07.2024
- Teaching 6th-8th grade players the rules of the game.
- Promoted sportsmanship, teamwork, and respect among players both on and off the court
- Instructing drills exercises during practice and games
Package Handler
Fed EX
04.2019 - 12.2022
- Handle packages outbound, preload, scanning& operation of tugger drive equipment
Stower
Amazon-Seasonal
02.2018 - 03.2019
- Operation of pit truck and Controlled orders in inbound warehouse
Customer Service Agent
Staples-Arise Contract
01.2017 - 01.2018
- Assisting customers with their existing online orders and processing payments
Retail Store Associate
Adidas-Seasonal
09.2016 - 01.2017
- Greeting and assisting customers with any store needs & purchases
- Handling of shipments and stocking store items
Camp Counselor
Cox Mill Kids Summer Camp
01.2011 - 01.2014
- Assist campers with basketball drills
Education
High School Diploma -
Cox Mill High School
Concord, NC05.2015
Skills
- Customer Service
- Guest Services
- Cash Handling
- Guest accommodations
- Listening Skills
- Reservation Systems
- Microsoft Office
- Guest amenities
- Computer Skills
- Problem-Solving
- Teamwork and Collaboration
- Phone and Email Etiquette
- Payment Processing
- Staff Training
Timeline
Basketball Coach
Pro Skills Basketball (PSB)
03.2024 - 07.2024
Front Desk Agent
Hilton Garden Inn Hotel
12.2022 - Current
Package Handler
Fed EX
04.2019 - 12.2022
Stower
Amazon-Seasonal
02.2018 - 03.2019
Customer Service Agent
Staples-Arise Contract
01.2017 - 01.2018
Retail Store Associate
Adidas-Seasonal
09.2016 - 01.2017
Camp Counselor
Cox Mill Kids Summer Camp
01.2011 - 01.2014
High School Diploma -
Cox Mill High School
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