Edward I. Gonzales
Los Lunas,NM
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet customer and company expectations. Enthusiastic team player ready to contribute to company success. Also skilled at offering clients easy-to-understand guidance and actionable troubleshooting. Positively impacts all customer interactions and efforts for supported products that can meet customer needs through sales and service.
Overview
20
20
years of professional experience
Work History
Tech Support Coordinator/Customer Service Rep
Verizon Wireless
Albuquerque, NM
10.2007 - 05.2023
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained customers on how to operate personal phone devices and functions .
- Explained technical information in clear terms to non-technical customers to promote better understanding.
- Responded to support requests from end-users and patiently walked customers through basic troubleshooting tasks.
- Monitored systems in operation using proprietary systems and quickly troubleshot errors.
- Analyzed issues using customer service skills to identify troubleshooting methods needed for quick remediation.
- Documented support interactions for future reference within customer account
- Actively listened to customers, handled concerns quickly and escalated major non tech support or customer service issues to supervisor if needed.
Graphic Designer
Century Sign Builders
Albuquerque, NM
01.2003 - 01.2006
- Developed creative design for print materials, banners and signs.
- Completed final touches for projects such as images sizes and font selection.
- production of customer designs in signs, banners, and other mediums.
- Assist in installation at customer site for signs, banners and any other mediums.
Education
No Degree - Network And System Administration
CNM/TVI
Albuquerque, NMSkills
- Creative Issue Resolution
- Access Management Software
- Complaint Resolution
- Collaborative Team Player
- Responding to Technical Questions
- MS Office Proficiency
- Friendly and Patient
- Call Center Operations
- User Experience
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tech Support Coordinator/Customer Service Rep
Verizon Wireless
10.2007 - 05.2023
Graphic Designer
Century Sign Builders
01.2003 - 01.2006
No Degree - Network And System Administration
CNM/TVI
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