Edward James Ferrer
Tampa,FL
Summary
Proven BDC Sales Manager with a track record of enhancing lead generation and sales targets at Porsche Tampa. Extremely Skilled in CRM proficiency and relationship building, I've successfully negotiated contracts and fostered partnerships. At Porsche Melbourne, I significantly improved customer satisfaction, demonstrating my ability to increase productivity and customer satisfaction while driving revenue and sales.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BDC Sales Manager
Porsche Tampa
05.2022 - Current
- Regularly attended industry events to network with potential clients, partners, and stay informed about market trends.
- Boosted lead generation with effective prospecting techniques.
- Optimized CRM systems for improved data management and more accurate reporting.
- Ensured consistent achievement of sales targets through diligent monitoring and proactive adjustments to strategies.
- Negotiated contracts with clients, securing favorable terms and fostering mutually beneficial partnerships.
BDC Agent
Porsche Melbourne
06.2020 - 05.2022
- Reduced appointment cancellations by proactively confirming dates and times with clients.
- Collaborated with sales team to ensure consistent messaging and seamless customer experiences.
- Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.
- Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
Salesperson
Ted Russell Ford
03.2018 - 04.2020
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Salesperson
CDJR Farris Motor Company
10.2015 - 03.2018
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Education
High School Diploma -
Gulf Coast High School
Naples, FL05.2013
Skills
- Sales coordination
- Performance Evaluation
- Salesforce
- Sales Coaching
- Pricing Strategies
- Pipeline Management
- CRM proficiency
- Relationship Building
Certification
- Certified Porsche Brand Ambassador - 11/10/2021
Additional Information
During my time selling in Tennessee, I was able to corner the Spanish market in East TN via advertising on the local Spanish station every Thursday and participated in live facetime of Q/A's for anyone ( mainly Spanish speakers ) who had questions regarding their current automotive situation that same Thursday. At the time using social media really helped me grow and make a name for myself in a place I've never been.
Languages
Spanish
Professional Working
Timeline
BDC Sales Manager
Porsche Tampa
05.2022 - Current
BDC Agent
Porsche Melbourne
06.2020 - 05.2022
Salesperson
Ted Russell Ford
03.2018 - 04.2020
Salesperson
CDJR Farris Motor Company
10.2015 - 03.2018
High School Diploma -
Gulf Coast High School
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