Edward (Lee) Justis
Lynchburg,VA
Summary
Dynamic team leader specializing in staff training and development to foster a culture of excellence. Successfully implemented innovative inventory management strategies that minimized waste and improved customer engagement, driving measurable sales growth.
Overview
7
7
years of professional experience
Work History
Manager
Justis Convenient Store
Lynchburg, VA
01.2021 - 01.2026
- Supervised daily store operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Developed promotional strategies to enhance product visibility and increase sales.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Assistant
Drisoll Landscaping
Lynchburg, VA
04.2019 - 01.2021
- Coordinated project schedules and resource allocation to optimize workflow efficiency.
- Developed and maintained client relationships to ensure satisfaction and repeat business.
- Assisted in implementing landscape design plans, enhancing aesthetic appeal for clients.
- Trained junior staff on best practices in landscaping techniques and customer service.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
High School Diploma -
Heritage High School
Lynchburg, VA06-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Customer relationship management (CRM)
- Sales techniques
Timeline
Manager
Justis Convenient Store
01.2021 - 01.2026
Assistant
Drisoll Landscaping
04.2019 - 01.2021
High School Diploma -
Heritage High School