Edward M Santana Berdecia
Puerto Rico
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at Mi Delivery LLC. Adept at navigating congested areas safely and leveraging GPS technology, I excel in time management and positive customer interactions. My mechanical insight and collaboration skills contribute to a dependable and results-oriented work ethic, achieving significant on-time delivery rates.
Developed strong logistical and time management skills in fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into new field where these skills can contribute to operational success.
Offering reliable and organized approach, eager to learn and develop in fast-paced delivery environment. Delivers ability to quickly understand route optimization and basic vehicle maintenance. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Mi Delivery Llc
08.2017 - 02.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
Delivery Driver
Sears Logistics Services Inc.
05.2017 - 09.2017
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Mechanic
Train Track Mechanic Lead
04.2015 - 02.2017
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Production Line Leader
Nissin Foods USA Co
04.2014 - 05.2016
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Enhanced production efficiency by implementing strategic line management and optimizing workflow processes.
Driver, Warehouse Orders
Nissin Foods USA Co
06.2013 - 02.2016
- Maintained safe driving records by strictly following traffic rules and regulations.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
- Loaded truck and properly secured items to prevent damage for deliveries.
Machine Operator
Dove Inc
09.2011 - 05.2014
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
Delivery Driver
Aj Service Llc
03.2010 - 02.2011
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Fort Lift Driver
PepsiCo Pallet
10.2008 - 07.2010
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Unloaded trucks and rail cars and moved materials to staging area.
- Conducted regular maintenance checks on forklift equipment, ensuring proper functionality and longevity.
- Loaded warehouse trailers using Type forklift.
Walmart
Team Lead Staking
02.2006 - 09.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Electricista - Basic Electric-embobinado De Tuberías Electricida
John Collage
Bayamon PR04.2004
Advance Grade/ High School Diploma - Regular Classes
Institute Technical College
Carolina’s PR11.2000
Colinary Art Shef - Preparación De Platos Y Comida Internacionles
Miguel Such
Rio Piedras PR08.1997
Basic Class Grade 7 And 8
Colegio Angeles Custodio
Rio Piedras PR01.1996
3 Grade To 6 Grade - Basic Classes
Elementary Luis Muñoz Marin
Santurce PR01.1987
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Time management skills
Languages
English
Native or Bilingual
Timeline
Delivery Driver
Mi Delivery Llc
08.2017 - 02.2024
Delivery Driver
Sears Logistics Services Inc.
05.2017 - 09.2017
Mechanic
Train Track Mechanic Lead
04.2015 - 02.2017
Production Line Leader
Nissin Foods USA Co
04.2014 - 05.2016
Driver, Warehouse Orders
Nissin Foods USA Co
06.2013 - 02.2016
Machine Operator
Dove Inc
09.2011 - 05.2014
Delivery Driver
Aj Service Llc
03.2010 - 02.2011
Fort Lift Driver
PepsiCo Pallet
10.2008 - 07.2010
Walmart
Team Lead Staking
02.2006 - 09.2008
Electricista - Basic Electric-embobinado De Tuberías Electricida
John Collage
Advance Grade/ High School Diploma - Regular Classes
Institute Technical College
Colinary Art Shef - Preparación De Platos Y Comida Internacionles
Miguel Such
Basic Class Grade 7 And 8
Colegio Angeles Custodio
3 Grade To 6 Grade - Basic Classes
Elementary Luis Muñoz Marin
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