Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Edward S. Castano

Palm Beach Gardens,FL

Summary

Charismatic and professional team leader with extensive customer service and supervisory experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working independently or in a team setting to maximize productivity and efficiency. Decisive leader with great planning and organizational skills.

Overview

13
13
years of professional experience

Work History

Lead CSR, Sales

R.S. Elliott Specialty Supply Inc.
09.2021 - 10.2024
  • Supervised inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
  • Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.

Management Trainee

Enterprise Rent-A-Car
07.2018 - 02.2020
  • Earned top third in sales in the entire region and awarded for three consecutive months of "overall excellent customer service".
  • Assisted in organizing and overseeing staff assignments to drive operational excellence.
  • Implemented safety policies according to company handbook to reduced or eliminate incidents.
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.

Waiter/Event Staff Supervisor

Mena Catering
05.2011 - 05.2018
  • Managed upwards of 12 servers and staff members to effectively foster team-oriented environment.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Coached and trained new hires to improve weak areas.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Education

Bachelor of Science - Supervision & Management

Miami Dade College
06.2018

Associate of Applied Science - Accounting

Miami Dade College
Miami, FL
05.2016

Skills

  • Inventory Control
  • Coaching & development
  • Business Operations
  • Team leadership
  • Excellent customer service
  • Sales and marketing
  • Documentation review
  • Time management
  • Multitasking and organization
  • Appointment scheduling
  • Data collection
  • Quality control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Avid Reader
  • Enjoy working out for overall physical and mental well-being

Timeline

Lead CSR, Sales

R.S. Elliott Specialty Supply Inc.
09.2021 - 10.2024

Management Trainee

Enterprise Rent-A-Car
07.2018 - 02.2020

Waiter/Event Staff Supervisor

Mena Catering
05.2011 - 05.2018

Bachelor of Science - Supervision & Management

Miami Dade College

Associate of Applied Science - Accounting

Miami Dade College

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