Kiara White
Hephzibah,GA
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Professional in hospitality management, bringing valuable experience in overseeing housekeeping operations to ensure top-tier cleanliness and guest satisfaction. Known for fostering collaborative team environment and adapting to evolving demands. Key skills include staff supervision and quality assurance, with commitment to maintaining high standards.
Overview
11
11
years of professional experience
Work History
CSR, Sales Remote
T Mobile
Augusta, GA
10.2024 - Current
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored staff on best practices for efficient cleaning techniques and safety protocols.
- Coordinated room assignments and schedules to optimize workflow and resource allocation.
- Conducted regular inspections of guest rooms and public areas to maintain quality control standards.
92Y Unit Supply Specialist
Army National Gaurd
Augusta, GA
10.2015 - Current
- Inventory Management: Conduct regular inventories and operate automated supply systems like GCSS-Army to account for all organizational and installation property.
- Equipment & Weapon Issue: Issue, secure, and receive weapons, ammunition, and gear while performing preventive maintenance on weapons.
- Procurement: Assist with local purchases, manage hand receipts, and initiate reports for lost or damaged property (Financial Liability Investigation of Property Loss).
- Record Keeping: Ensure compliance with strict Army regulations and maintain accurate documentation for unit assets.
- Coordinated supply distribution to support unit readiness and mission success.
- Analyzed supply chain operations to identify and implement efficiency improvements.
- Trained junior personnel on equipment handling and storage procedures.
Customer Service Manager
Universal Plumbing
Augusta, GA
10.2022 - 09.2024
- Led customer service team to enhance response times and improve satisfaction scores.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Implemented process improvements that streamlined operations and reduced customer complaint resolution time.
- Collaborated with cross-functional teams to align service strategies with business goals.
Remote CSR
Progressive
Augusta, GA
11.2019 - 10.2022
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Managed customer accounts, ensuring accuracy and timely updates.
- Collaborated with team members to streamline communication processes.
- Developed knowledge of products to provide accurate information and support.
Lead CSR
URBN
Augusta, GA
10.2016 - 11.2019
- Led customer service team to enhance service quality and improve customer satisfaction.
- Developed training programs for new staff, promoting consistency in service delivery.
- Analyzed customer feedback to identify areas for process improvement and implement solutions.
- Coordinated with cross-functional teams to resolve complex customer issues efficiently.
- Established performance metrics to track team productivity and service effectiveness.
- Mentored junior staff, fostering a collaborative environment and knowledge sharing.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
- Contributed to the creation of promotional campaigns that increased brand awareness and attracted new customers.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
Education
Esthetician - Esthetics Licensure Course-600 Clock Hours
Southeastern Esthetics Institute
Columbia05.2021
High School Diploma -
Glenn Hills High School
Augusta, GA05.2015
Small Businesses Management & Entrpreneurship - Business Management
Augusta Technical College
Augusta, GA05.2015
Skills
Problem-solving
Safety protocols
Timekeeping
Team coordination
Chandelier cleaning
Mopping and buffing floors
Quality assurance and control
Team performance management
Inventory control
Staff motivation
Team building
Payroll administration
Invoice processing
Pest control
Report generation
Waste disposal
Performance evaluation
Performance improvements
Staff evaluations
Employee evaluations
Folding clean laundry
Document control
Supply inventory management
Quality assurance controls
Ordering cleaning supplies
Chemical handling
Sorting and washing laundry
Sanitation standards
Customer relationship management
Quality improvements
Workload prioritization
Vacuuming and sweeping
Cleaning practices
Department coordination
Cleaning bathrooms
Task delegation
Staff training and development
Health and safety compliance
Training and mentoring
Cleaning techniques
Staff scheduling
Task assignment
Customer service
Customer service-focused
Guest relations
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Time management
- Training and mentoring
Timeline
CSR, Sales Remote
T Mobile
10.2024 - Current
Customer Service Manager
Universal Plumbing
10.2022 - 09.2024
Remote CSR
Progressive
11.2019 - 10.2022
Lead CSR
URBN
10.2016 - 11.2019
92Y Unit Supply Specialist
Army National Gaurd
10.2015 - Current
Esthetician - Esthetics Licensure Course-600 Clock Hours
Southeastern Esthetics Institute
High School Diploma -
Glenn Hills High School
Small Businesses Management & Entrpreneurship - Business Management
Augusta Technical College