Edward Shane Hooks
Midville,GA
Summary
Accomplished Owner / Operator at Hooks & Son Trucking, adept in business planning and customer service, significantly enhanced brand awareness and client satisfaction. At Statesboro Deals, skillfully boosted sales through effective negotiation and strategic marketing. Expert in personnel management and sales negotiation, demonstrating a proven track record of fostering growth and securing customer loyalty.
Overview
8
8
years of professional experience
Work History
Owner / Operator
Hooks & Son Trucking
Midville, GA
08.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Salesman/Manager
Statesboro Deals
Statesboro, GA
01.2017 - 08.2021
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Promoted and up-sold products and services to meet needs of customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
High School Graduate - Diploma
Swainsboro High School
Swainsboro, GA05.1999
Skills
- Hiring
- Business planning
- Sales negotiation
- Personnel management
- Inventory management
- Payroll processing
- DOT compliance
- Preventative maintenance
- Dependable and reliable
- Customer service
- Equipment operation
- Materials transport
- Vehicle inspections
- Safe driving practices
- Safe driving
- GPS and route planning
- Transportation safety
- Vehicle maintenance
- Clean MVR
- Class A commercial Driver's license
- Trailer maintenance
- Long-haul driving
- Route logs
- Commercial driving
Timeline
Owner / Operator
Hooks & Son Trucking
08.2021 - Current
Salesman/Manager
Statesboro Deals
01.2017 - 08.2021
High School Graduate - Diploma
Swainsboro High School