Edwin Acosta Jr
Management/ Sales Expert
Olmsted Falls,oh
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in any industry.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Master Barber
Double Edged Barbershop
- Consulted with clients to assess personal style preferences and unique needs.
- Used clips and shears to complete various types of fades, shaves and cuts.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept business compliant with applicable government standards.
- Managed business customer service, responding to requests and concerns promptly.
- Oversaw all business operations and made strategic decisions.
- Educated customers on products to maximize benefits.
- Distributed business cards outside of salon to generate new business.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Performed regular inventory counts and ordered all new supplies.
- Answered incoming telephone calls and scheduled appointments for clients.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
SR Solution Specialist
Cox Communications
01.2016 - 02.2018
- While working for Cox Communications for almost three years my job consist of face to face customer contact working on customers account keying and coding accounts while managing a three man team, also handling customers private personal info filing paperwork and opening/closing the store on a daily basis
- I became #1 in the country in sales traveled with the company to different training sites in the united states managed two different stores in ohio and mastered the icoms system .
- Assisted in business acquisition efforts by designing customized solutions for proposals to potential customers.
- Trained and managed team of developers and discussed issues in order to provide resolution and apply best practices.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Introduced agile methodologies and development best practices to division to enhance product development.
Level 3 Technician
Time Warner Cable
01.2015 - 01.2016
- Warner cable - cable tech II, i started off with time warner cable as a tech I within 3 months i got promoted to a tech II, i was responsible for installing cable, collecting cash, troubleshooting equip and solving customer issues
- I worked with icoms computer system.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Universal Banker
Charterone
BROOKLYN, OHIO
12.2012 - 12.2014
- As a personal banker, I have had many responsibilities
- I was both the teller and the banker at my branch
- I ran transactions and also uncover opportunities for the customers
- I had sales goals I had to hit every quarter which consist of three months
- I helped customers with maintenance issues and provided solutions for debt, savings budgeting, home loans, or home improvements meanwhile obtaining optimum customer satisfaction and sales quotas.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Upheld stringent bank standards for loans, money handling and legal considerations.
- Located and pre-qualified customers for mortgages.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Sales Associate Supervisor
Journeys Shoes
, OHIO
05.2011 - 11.2012
- My responsibilities were responsibilities were primarily my customers
- I made sure they were completely taken care of and that they took advantage of everything we had to offer
- I had a weekly sakes goal that I consistently exceeded by double or triple as well
- I also was sure to maintain the appearance of the store and provide excellent customer service.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
- Held weekly meetings with director to identify techniques to overcome sales obstacles.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
Retail Store Manager
T-MOBILE
WILLOUGHBY, OHIO
11.2011 - 10.2012
- This job showed me plenty about management and self dependency.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Optimized store displays and appearance via strategic merchandising.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Completed routine store inventories.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Sales Representative
FinishLine
, OHIO
05.2009 - 06.2011
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Implemented brand marketing and sales campaigns.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Increased sales by offering advice on purchases and promoting additional products.
Education
GED -
STATE oF OHIO
Master Barber Certified - Barbering
LaBarbaria Barber College
Mayfield Heights, OH 08.2018 - 09.2019
Skills
Strategic planning
Staff Management
Sales and marketing
Coaching and mentoring
Negotiation
Job inspections
Business Development
Business planning
Operations management
Critical Thinking
Excellent Communication
Google Workspace
Self-Motivated
Teamwork and Collaboration
Maintenance and Repair
Certification
Icoms certified
Timeline
Master Barber Certified - Barbering
LaBarbaria Barber College
08.2018 - 09.2019
SR Solution Specialist
Cox Communications
01.2016 - 02.2018
Level 3 Technician
Time Warner Cable
01.2015 - 01.2016
Universal Banker
Charterone
12.2012 - 12.2014
Retail Store Manager
T-MOBILE
11.2011 - 10.2012
Sales Associate Supervisor
Journeys Shoes
05.2011 - 11.2012
Sales Representative
FinishLine
05.2009 - 06.2011
Master Barber
Double Edged Barbershop
GED -
STATE oF OHIO