Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Edwin Adams

West Columbia,SC

Summary

Proven Customer Service Representative at BMC - Building Materials & Construction Solutions, adept in problem-solving and critical thinking, significantly increased customer loyalty through empathetic dispute resolution. Skilled in forklift operation, enhanced warehouse efficiency and safety at Shuman Owen's, demonstrating exceptional active listening and organizational skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer Service Representative

BMC - Building Materials & Construction Solutions
07.2017 - 05.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Warehouse Forklift Operator

Shuman Owen's
08.2002 - 08.2016
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Reduced product damage by performing routine forklift maintenance and safety checks.

Education

Airport High
West Columbia, SC
06.1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Certification

Customer communication

Timeline

Customer Service Representative

BMC - Building Materials & Construction Solutions
07.2017 - 05.2020

Warehouse Forklift Operator

Shuman Owen's
08.2002 - 08.2016

Airport High
Edwin Adams