Edwin A. Guzman
New York,NY
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
20
20
years of professional experience
Work History
Sales Associate
Ashley Furniture/City Furniture
10.2017 - 12.2024
- Increased the sales of both Ashley Furniture and City Furniture Products.
- Built relationships with over 100 new customers per month to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Driver / Owner Operator
Uber LLC.
01.2016 - 09.2017
- Use the logistic system of the Uber platform to locate and transport over 25 Uber Riders daily to their destinations.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during customer trips.
Sales Associate
Hudson Toyota (Penske Automotive Group)
07.2014 - 12.2015
- Managed the experiences of at least 5 Toyota customers daily throughout the sales process.
- At the same time of meeting and the stores sales expectations
Internet Manager - Sales Associate
Kendall Toyota Inc.
07.2007 - 06.2014
- Excelled as Internet Manager by meeting and exceeding Kendall Toyota's management expectation of at least 5 new relationships daily.
- Managed and contacted all customer leads.
- Provided exceptional customer service by responding promptly to inquiries, resolving issues, and maintaining positive relationships with clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Personal Banker (Service Officer)
Citigroup International Personal Banking-Miami
04.2005 - 01.2007
- Serviced and Managed 150 clients with footing of $120 million dollars.
- Increased footings to $205 Million dollars
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
Education
High School Diploma -
THE CITY COLLEGE OF NEW YORK
New York, NY06.1992
Skills
- Capable of meeting and exceeding business goals
- Fully Bilingual - English & Spanish
- Outstanding customer service skills
- Capable of delivering customer focused sales
- Fully knowledgeable of Microsoft Programs, Mac OSX and Linux
Awards
- Citigroup Service Excellence Award by CEO John Reed (1997).
- Citigroup International Personal Banking US Top Producer Award (2003).
- Kendall Toyota top Producer Award (Winter2009).
Timeline
Sales Associate
Ashley Furniture/City Furniture
10.2017 - 12.2024
Driver / Owner Operator
Uber LLC.
01.2016 - 09.2017
Sales Associate
Hudson Toyota (Penske Automotive Group)
07.2014 - 12.2015
Internet Manager - Sales Associate
Kendall Toyota Inc.
07.2007 - 06.2014
Personal Banker (Service Officer)
Citigroup International Personal Banking-Miami
04.2005 - 01.2007
High School Diploma -
THE CITY COLLEGE OF NEW YORK
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