Edwin Benchabbat
Wake Forest,NC
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Inbound Customer Service Representative
Swiss Colony
10.2023 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Responded to customer inquiries and provided detailed account information.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Warehouse Manager
All About Garage Doors
04.2021 - 07.2022
- Oversaw warehouse job functions to meet on-time delivery needs
- Directed daily activities and workload for warehouse team to achieve output goal requirements
- Reviewed and analyzed inventory reports to identify areas of improvement in the warehouse
- Guided loading and unloading of goods, maintaining safety standards at all times
- Enforced on-time shipment of products to create exceptional customer experiences
- Coordinated with other departments to ensure that customer orders were filled accurately and efficiently
- Performed daily cycle counts to keep accurate inventory records
- Developed strategies for improving operational efficiency through streamlining processes or introducing automation technology.
Screen Printer
Kustom Koozies
12.2018 - 06.2019
- Excellent problem solving skills enabling quick resolution of any issues that may arise during printing operations
- Competent in providing excellent customer service while taking orders over the phone or online
- Proficient in preparing screens, mixing ink colors, and ensuring quality control of printed products
- Able to effectively communicate with team members regarding project progress updates or changes
- Efficiently managed workflow from start to finish including setting up jobs, running production lines, and packing orders
- Examined job orders to determine quantities to be printed, stock specifications, colors, and special printing instructions
- Controlled workflow scheduling or job tracking, using computer database software.
Painter's Assistant
Fine Traditions
05.2018 - 08.2018
- Inspected equipment before use to ensure it was in proper working order
- Utilized a variety of hand and power tools such as airless spray guns, rollers, brushes
- Assisted in preparing surfaces for painting by sanding, scraping, and patching holes
- Received instructions from lead painters regarding specific tasks to be completed during each project
- Performed minor repairs on walls and ceilings prior to painting
- Communicated effectively with co-workers and supervisors to ensure smooth operations on job sites
- Cleaned up job sites after completion of projects.
Education
Associate In Science (A.S.) In Web Development - Web Development
Wake Tech Community College
Raleigh, North Carolina06.2025
High School Diploma -
Wakefield High School
Raleigh, North Carolina06.2018
Skills
- Technical Troubleshooting
- Inbound Sales
- High-Volume Calls
- Telemarketing Expertise
- Attention to Detail
- Payment Processing
- Calm Under Pressure
- Multitasking Abilities
- Dependable and Responsible
- Time Management
- Policy and Procedure Adherence
Timeline
Inbound Customer Service Representative
Swiss Colony
10.2023 - Current
Warehouse Manager
All About Garage Doors
04.2021 - 07.2022
Screen Printer
Kustom Koozies
12.2018 - 06.2019
Painter's Assistant
Fine Traditions
05.2018 - 08.2018
Associate In Science (A.S.) In Web Development - Web Development
Wake Tech Community College
High School Diploma -
Wakefield High School
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