Edwin Briceno
Tamarac,USA
Summary
Strategic and results-driven Collections Manager with 15+ years of experience leading credit and collections operations across logistics, construction, healthcare, and financial services. Proven success in reducing DSO, improving cash flow, mitigating credit risk, and resolving high-value escalations. Recognized for building effective collection strategies, partnering cross-functionally, and driving process improvements in fast-paced, high-volume environments. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
Senior Collections Specialist
DHL eCommerce
Weston, USA
02.2025 - Current
- Support collections leadership through preparation and analysis of weekly KPIs covering aging, unapplied cash, and recovery trends.
- Serve as escalation point for delinquent and sensitive accounts, negotiating payment plans and resolving disputes to minimize bad debt.
- Partner with the Collections Manager on month-end close, unapplied cash resolution, and strategic initiatives.
- Lead daily customer engagement to resolve invoice discrepancies, shortages, chargebacks, and pricing variances.
- Research and reconcile complex aged AR balances to ensure accurate exposure reporting.
- Prepare and approve credit/debit memos to support audit compliance and account accuracy.
- Contribute to special projects focused on workflow optimization and operational efficiency.
Senior Credit & Collections Specialist
ECU Worldwide
Miami, USA
04.2022 - 10.2024
- Managed a high-volume portfolio of 3,500+ domestic and 400 global accounts, including multinational logistics providers.
- Acted as senior escalation owner for complex disputes, high-risk customers, and payment negotiations.
- Conducted credit reviews and exposure assessments, recommending limits, holds, and risk mitigation actions.
- Partnered with Sales, Operations, and Finance leadership to resolve disputes, release cargo, and protect revenue.
- Oversaw reconciliation of AR/AP balances, correcting misapplied, duplicated, or refunded transactions via GL adjustments.
- Participated in weekly cash forecasting and risk review meetings with the Financial Controller.
- Led recurring customer review meetings to validate invoices, resolve disputes, and secure payment commitments.
AR & Collections Analyst
First Onsite
Doral, USA
02.2021 - 04.2022
- Delivered executive-ready reporting on delinquent accounts, payment forecasts, and legal escalation recommendations.
- Coordinated with Project Managers, insurance carriers, and customers to resolve disputes and accelerate collections.
- Partnered with Corporate Counsel on lien actions and legally sensitive accounts.
- Improved billing documentation and internal workflows to reduce collection cycle times.
- Assisted in onboarding and training new team members on collections best practices and systems.
Revenue Accountant / Collections Specialist
SAFEbuilt
Fort Lauderdale, USA
10.2017 - 01.2021
- Led AR operations for 500+ customers across construction and municipal sectors.
- Produced executive-level AR aging, DSO, and exposure reports.
- Collaborated with Billing and Operations to align service rates, contracts, and compliance requirements.
- Negotiated high-impact delinquent balances, preventing project delays and service interruptions.
- Reduced DSO from 128 days to 54 days through customer segmentation and targeted collection strategies.
- Supported accounting system migrations and ensured data integrity.
- Partnered with Legal on bankruptcies, write-offs, and non-responsive accounts.
Collections Specialist
MedPro
Tamarac, USA
06.2014 - 05.2017
- Led end-to-end collections processes and implemented standardized procedures adopted department-wide.
- Managed insurance collections for major national carriers and third-party administrators.
- Served as subject-matter expert for complex claims, appeals, and dispute resolution.
- Supported billing teams with coding corrections and compliance issues.
Education
Bachelor of Science - Accounting & Business Administration
Broward Community College
Coconut Creek, FLSkills
- Collections & Credit Leadership
- AR/AP Management
- DSO Reduction
- Cash Flow Optimization
- Credit Risk & Exposure Management
- Escalations & Dispute Resolution
- Policy Enforcement
- KPI Reporting & Forecasting
- Process Improvement
- Cross-Functional Collaboration
- Team Coaching & Training
Personal Information
Title: Collections Manager | Credit & Accounts Receivable Leader
Technology And Systems
Microsoft Word, Excel (Advanced), PowerPoint, Outlook, Teams, Salesforce, SharePoint, Citrix, Nexus, edgeMED, Topaz, QuickBooks, SAP, NetSuite, Sage, Microsoft Dynamics, Ajera, Logiware
Timeline
Senior Collections Specialist
DHL eCommerce
02.2025 - Current
Senior Credit & Collections Specialist
ECU Worldwide
04.2022 - 10.2024
AR & Collections Analyst
First Onsite
02.2021 - 04.2022
Revenue Accountant / Collections Specialist
SAFEbuilt
10.2017 - 01.2021
Collections Specialist
MedPro
06.2014 - 05.2017
Bachelor of Science - Accounting & Business Administration
Broward Community College