Edwin Calderon

• Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements.

Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs. Responsible for the security, sale, safe handling and accounting of food and beverage products. Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds. Adheres to uniform and grooming requirements. Prepares associated paperwork. Utilizes a cash register or similar point of sale device and follows established accounting procedures without deviation.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
• Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
• Assist with service write-ups and tagging if customer cars and trucks. Remove vehicle protective coverings and Id tags prior to returning completed vehicle to customer. Inspect the vehicle for stains, debris and damages before returning the vehicles to the customer