Julie Dickey
Frankfort,IN
Summary
Dedicated service attendant with a proven track record in customer service, conflict resolution, and team collaboration. Committed to maintaining high standards of cleanliness and organization to enhance the customer experience. Seeking to transition into a different field driven by a passion for animals.
Overview
19
19
years of professional experience
Work History
Lead Service Attendant
National Passenger Railroad Amtrak
Chicago, Illinois
12.2010 - Current
- Assisted passengers with inquiries and resolved issues promptly and professionally.
- Recommended services and addressed customer inquiries to enhance satisfaction and resolve issues effectively.
- Monitored safety regulation compliance and enforced company policies during operations to ensure passenger safety.
- Maintained cleanliness and sanitation of all areas, including floors, counters, restrooms, and service stations.
- Inspected equipment for proper functioning prior to use.
- Ensured compliance with food safety regulations by monitoring temperature of freezers and refrigerators.
- Organized storage areas to maximize efficiency while maintaining a safe work environment.
- Controlled waste costs through efficient portion control practices.
- Enforced policies regarding alcohol sales according to state laws.
- Processed payments to ensure accurate and timely transactions. via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Paralegal
Soderberg and Associates
Rockford, Illinois
05.2007 - 11.2010
- Assisted attorneys in preparing for depositions and court hearings.
- Drafted legal correspondence, memos, and other relevant materials for clients.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Filed pleadings and paperwork with court clerk to meet strict deadlines.
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Coordinated communication between clients, attorneys, and outside parties effectively.
- Maintained accurate records of billable hours and client interactions systematically.
- Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
Education
Bachelor of Arts - Criminal Justice
Judson University
Elgin, IL05-2008
Skills
- Customer service
- Cleanliness and hygiene
- Basic housekeeping
- Attention to detail
- Time management
- Conflict resolution
- Teamwork and collaboration
- Communication skills
- Patience and empathy
- Self-motivation and initiative
Timeline
Lead Service Attendant
National Passenger Railroad Amtrak
12.2010 - Current
Paralegal
Soderberg and Associates
05.2007 - 11.2010
Bachelor of Arts - Criminal Justice
Judson University