Edwin Casanova
San Francisco,CA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
8
8
years of professional experience
Work History
Shift Lead
Blue Barn Gourmet
San Francisco, CA
05.2018 - 08.2024
- Acted as the primary point of contact for key customers, addressing their concerns promptly and ensuring their needs were met to enhance customer retention.
- Integrated customer feedback into daily operations and collaborated with cross-functional teams to implement improvements, aligning with customer success principles.
- Analyzed customer feedback to enhance overall satisfaction, resulting in a 90% reduction in recurring complaints.
- Increased team members' effectiveness in communicating with customers, resulting in higher customer satisfaction ratings.
- Led onboarding and training sessions to familiarize new employees with company offerings and provide support in using POS systems.
- Fostered connections with five local beverage distributors via in-person tastings and meetings.
- Maintained consistent compliance with health department standards by implementing and coordinating deep cleaning initiatives.
Teppanyaki Chef
Benihana
San Francisco, CA
01.2017 - 04.2018
- Conversed with patrons and explained different menu items and what ingredients would be used in meal preparations.
- Demonstrated meal creation and preparation for guests in an entertaining atmosphere.
- Maintained cleanliness and organization of grill workstations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Ensured cleanliness of kitchen equipment, utensils, and workstations.
- Promoted a safe and fun environment for individuals.
Education
Bachelor of Arts - Spanish Language and Literature
San Francisco State University
San Francisco, CA05-2024
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Shift Lead
Blue Barn Gourmet
05.2018 - 08.2024
Teppanyaki Chef
Benihana
01.2017 - 04.2018
Bachelor of Arts - Spanish Language and Literature
San Francisco State University
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