Edwin Davis

Developed relationships to onboard fleet clients for power-washing services in MI and OH.

Secured more than 15 monthly deals through customized pricing quotes and negotiations.

Maintained a business portfolio valued at over $500K, focusing on client retention strategies.

Worked closely with operations teams to ensure service delivery met client standards, decreasing churn by 20%.

• Interviewed applicants and explained scope of different available benefits.
• Assisted clients with completion of applications and paperwork.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Excellent communication skills, both verbal and written.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Cultivated interpersonal skills by building positive relationships with others.
• Account management

• Analyzed customer needs to provide customized insurance solutions.
• Educated clients on insurance policies and procedures.
• Identified and solicited sales prospects in agency databases.
• Evaluated competitors' products and services to gain competitive advantage.
• Finalized sales and collected necessary deposits.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Generated leads through cold-calling, networking and other outreach methods.
• Met with customers to provide information about available products and policies.
• Monitored customer feedback and identified areas of improvement.

• Gained in-depth knowledge through administrative office roles.
• Interacted with casino customers by answering questions, addressing concerns and handling escalations.
• Maintained familiarity with games and with strategies or tricks used by cheaters.
• Explained game instructions and rules to customers.
• Informed security personnel and supervisors of problems, violations or irregularities.
• Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
• Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
• Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
• Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
• Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
• Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
• Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
• Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
• Collaborated with over Number departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings Number%.
• Achieved gaming revenue of $Amount by effectively reactivating, developing and maintaining customers.
• Organized and coordinated show reservations, guest rooms and meals to provide guests with optimum convenience and comfort.
• Informed guests of events and promotions by assisting marketing department with updating Facebook, Twitter and Foursquare social media pages.
• Monitored expenses, budgets and accounts to identify discrepancies.
• Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
• Helped market casino to target groups to bring in business and sustain continued profits.
• Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
• Maintained customer loyalty to casino with expert and immediate handling of complaints.
• Stayed current on changing tricks and techniques used by players of each game.
• Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
• Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
• Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.