Edwin Fisher
Gallatin,TN
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
8
8
years of professional experience
Work History
Person in Charge
BJ’s Wholesale Vlub
Goodlettsville, TN
01.2024 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved overall team performance by implementing efficient management strategies and providing clear guidance.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Evaluated employee performance fairly using established criteria, providing constructive feedback for continuous improvement.
Process Assistant
Amazon
Lebanon, TN
08.2021 - 08.2023
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
- Conducted training and change management processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
- Evaluated performance by analyzing and interpreting data and metrics.
Warehouse Worker
Amazon
Lebanon, TN
10.2020 - 08.2021
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Performed daily tasks in accordance within Amazon standard operating procedures with a high level of accuracy (Stow rate of 400+ and induct line loader rate of 1800+).
- Coached other associates in all direct and indirect AMZL delivery station process paths while serving as an ambassador.
- Trained new associates in both direct and indirect process paths while serving as an Ambassador.
Corrections Officer
Corecivic Inc.
Hartsville, TN
03.2020 - 09.2020
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Call Center Agent
Afni Inc, Verizon
Tucson, AZ
06.2016 - 01.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
Associate of Science - Computer And Information Sciences
ITT Technical Institute
Tuscon12.2019
Skills
- Research and Analytical Skills
- Operational Efficiency
- Strong Organizational Skills
- Constructive Feedback
- Multitasking and Time Management
- Productivity Standards
Additional Information
Served in the United States Navy from 2005 - 2010 with an honorable discharge upon end of enlistment. Was deployed to the Middle East (Persian Gulf) three times while serving.
Timeline
Person in Charge
BJ’s Wholesale Vlub
01.2024 - Current
Process Assistant
Amazon
08.2021 - 08.2023
Warehouse Worker
Amazon
10.2020 - 08.2021
Corrections Officer
Corecivic Inc.
03.2020 - 09.2020
Call Center Agent
Afni Inc, Verizon
06.2016 - 01.2019
Associate of Science - Computer And Information Sciences
ITT Technical Institute