Edwin Hernandez
Pelham,Alabama
Summary
Dynamic and adaptable professional with a proven track record at Ragtime Cafe, excelling in high-pressure environments and enhancing customer satisfaction. Skilled in multitasking and exceptional communication, adept at problem-solving and improving team efficiency. Demonstrates reliability and bilingual communication, significantly contributing to workplace productivity and customer service excellence.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Host
Ragtime Cafe
03.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Retail Sales Associate
Cracker Barrel
12.2021 - 07.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Pelham High School
Pelham, AL05-2025
Skills
- Multitasking proficiency
- Team player mentality
- Adaptable to change
- Exceptional communication
- Up-selling techniques
- Bar terminology
- Reliability
- Bilingual communication
- Adaptability
- Problem-solving abilities
Accomplishments
Maintained years of reliable service and helped build cliental through proficient communication and problem solving
Certification
- IT Specialist certification in Java
- Microsoft Technology Associate certification in Introduction to Programming Python
Languages
English
Native or Bilingual
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Java
Python
Affiliations
- Cahaba River Keeper
Work Preference
Work Type
Contract WorkPart TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursInterests
Reading
Writing (Poetry and Narative)
Programming
Engineering
Timeline
Host
Ragtime Cafe
03.2022 - Current
Retail Sales Associate
Cracker Barrel
12.2021 - 07.2023
High School Diploma -
Pelham High School
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