Edwin J. Chow
Dublin
Summary
Organized retail professional prepared to excel in supervisory capacity. Proven ability to manage store functions efficiently and support team members in achieving operational goals. Known for reliability and adaptability, effectively managing changing priorities and maintaining store standards. Skills include team leadership and operational oversight.
Overview
12
12
years of professional experience
Work History
Full-Time Keyholder
Zadig & Voltaire
Livermore, CA
11.2025 - 01.2026
- Managed cash register operations, ensuring accurate transactions and balanced tills.
- Trained new staff on store policies, customer service standards, and sales techniques.
- Oversaw inventory management, conducting regular stock checks to maintain product availability.
- Developed visual merchandising displays that enhanced customer engagement and increased sales.
- Implemented loss prevention strategies to minimize shrinkage and protect company assets.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Analyzed sales data to identify trends, informing restocking decisions and promotional strategies.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Increased sales by providing exceptional customer service and product knowledge.
- Monitored and reported on sales trends, providing valuable insights for inventory management.
Customer Service Associate/Waiter/Cashier
Las Tinajas Restaurant
San Francisco, CA
01.2022 - 09.2025
- Cashiering functions
- Stock & Inventory of Beverage Zone
- Communicate daily specials to all customers
- Deliver food to dining area
- Answer phone calls and take orders
- Multi-tasking in several areas
- Helped BOH with prep chef responsibilities
- Involved with Catering orders
- Help resolve food order discrepancies
- Expert in managing a Cash Register
- Help manage the flow of people during peak times
- Managed the detailed orders at the end of shift to help management generate revenue figures
Merchandising Coordinator
Marshall Retail Group
Las Vegas, NV
05.2021 - 12.2021
- Created SKUs for buyers in apparel, souvenirs, and toys.
- Created and processed POs (purchase orders)
- Submitted monthly markdowns into system for stores to process
- Used programs such as Microsoft Word, Excel, and Outlook for emails
- Assisted buyers with any miscellaneous tasks needed
Full-time Keyholder
Alex and Ani
Las Vegas, NV
01.2021 - 05.2021
- Opened/Closed store (till duties, sent morning emails, prepared daily sales goals)
- Received, unboxed, and priced new inventory on a daily basis
- Developed great relationships with clients
- Always met daily sales goals
Customer Service Associate/Waiter/Cashier
Las Tinajas Restaurant
San Francisco, CA
01.2020 - 12.2020
- Refer to first job above for details
Merchandising Administrative Assistant
Tailored Brands
Fremont, CA
08.2018 - 01.2020
- Created and submitted 100’s of class codes for the different departments, which included accessories, suits, and shirts.
- Class codes were created based on style and color options.
- Used programs such as Microsoft Word, Excel, and Outlook for email correspondences with the leadership team.
- Helped the Assistant Buyer and Buyer with any other miscellaneous duties as assigned such as organizational tasks, form corrections, etc…
Customer Service Associate/Waiter/Cashier
Las Tinajas Restaurant
San Francisco, CA
01.2015 - 07.2018
- Refer to first job above for details
Seasonal Sales Associate
Converse
San Leandro, CA
11.2014 - 01.2015
- Cashiering Functions, stock, relationship development with customers to make a sale, provide recommendations, retrieve shoes per customer’s request, and help organize store to ensure flow was maximized during peak times.
Customer Service Associate/Waiter/Cashier
Las Tinajas Restaurant
San Francisco, CA
02.2014 - 10.2014
- Refer to first job above for details
Sales Associate- Men’s Furnishings/Shoes/Suits
Macy’s- Hillsdale Mall
San Mateo, CA
08.2013 - 01.2014
- Cash Handling, Credit Card Transaction, and all Cashiering functions
- Recover clothes back to sales floor
- Stock and Inventory to ensure supervisor was well informed of current product levels
- Provide recommendations and guidance to the potential buyer to guarantee a sale
- Communicate specials, promotions, and update all relevant information to new customers
- Display new product on mannequins to guarantee good exposure
- Cleaning tasks as required
Education
Associate of Arts Degree - Fashion Design
FIDM/The Fashion Institute of Design & Merchandising
San Francisco, CA06.2012
undefined
CSUEB/California State University East Bay
Hayward, CA12.2009
High School Diploma - undefined
SHCP/ Sacred Heart Cathedral Preparatory
San Francisco, CA05.2008
Skills
- Creative, dedicated, and highly organized individual with experience in:
- Microsoft Word & Excel
- High Volume Data Entry
- Multi-Line Phones
- Heavy lifting up to 40lb
- Cash Handling/Credit Card Trans
- Attention to Detail
- Organization and Time Management
- Fashion Trends
- Stock & Inventory
- Customer Service
- Ability to be on feet for long periods of time
Languages
Spanish
Native or Bilingual
Timeline
Full-Time Keyholder
Zadig & Voltaire
11.2025 - 01.2026
Customer Service Associate/Waiter/Cashier
Las Tinajas Restaurant
01.2022 - 09.2025
Merchandising Coordinator
Marshall Retail Group
05.2021 - 12.2021
Full-time Keyholder
Alex and Ani
01.2021 - 05.2021
Customer Service Associate/Waiter/Cashier
Las Tinajas Restaurant
01.2020 - 12.2020
Merchandising Administrative Assistant
Tailored Brands
08.2018 - 01.2020
Customer Service Associate/Waiter/Cashier
Las Tinajas Restaurant
01.2015 - 07.2018
Seasonal Sales Associate
Converse
11.2014 - 01.2015
Customer Service Associate/Waiter/Cashier
Las Tinajas Restaurant
02.2014 - 10.2014
Sales Associate- Men’s Furnishings/Shoes/Suits
Macy’s- Hillsdale Mall
08.2013 - 01.2014
Associate of Arts Degree - Fashion Design
FIDM/The Fashion Institute of Design & Merchandising
undefined
CSUEB/California State University East Bay
High School Diploma - undefined
SHCP/ Sacred Heart Cathedral Preparatory