Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Edwin Jimenez

Newark,NJ

Summary

Dynamic sales associate with a proven track record at Dollar General, excelling in customer service and upselling. Leveraged excellent communication skills to enhance shopping experiences, resulting in increased revenue. Demonstrated strong problem-solving abilities and effective time management while maintaining store security and visual appeal. Committed to delivering exceptional service and promoting merchandise effectively.

Highly experienced Security Officer known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

Dollar General
11.2023 - 03.2025
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Recommended complementary purchases to customers, increasing revenue.

Security Officer

Allied Universal Security Services
03.2015 - 11.2023
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Issued access cards to authorized personnel to monitor access points.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.
  • Investigated suspicious activities and persons to maintain security of premises.

Education

Certificate of Digital Media Arts -

Touro College
New York, NY
07-2011

High School Diploma -

Midwood High School
2839 Bedford Ave Brooklyn NY
06-2010

Skills

  • Upselling
  • Retail loss prevention
  • Promotional support
  • Time management
  • Friendly and outgoing
  • Problem-solving skills
  • Money handling
  • Customer service
  • Excellent communication skills

Certification

  • SORA Security License - 2015 to 2025
  • Certified Audio Engineer, Touro College - 2010 to 2011

Languages

English
Native or Bilingual

Timeline

Sales Associate

Dollar General
11.2023 - 03.2025

Security Officer

Allied Universal Security Services
03.2015 - 11.2023

Certificate of Digital Media Arts -

Touro College

High School Diploma -

Midwood High School

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