Edwin Ledezma
Vail
Summary
As an enthusiastic sales and customer service professional, I bring expertise in communication and negotiating, along with a drive to provide superior quality customer service. I leverage my extensive knowledge of products and services to create solutions for customers that drive loyalty, retention, and revenue. Additionally, I excel at training, managing, coaching, and mentoring sales and customer service associates. My talent for interacting with staff at all levels of the organization and the public is complemented by highly developed skills in lead generation, account retention, and relationship management. With a well-rounded education in assessing customer needs, introducing new products and services, and processing transactions, I am confident in my ability to excel in any sales or customer service role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ACE Certified Personal Trainer
Sonnenalp
07.2024 - Current
- Educated clients on the importance of proper nutrition in conjunction with regular exercise for overall wellness.
- Conducted comprehensive assessments of clients'' physical fitness, including body composition, muscular strength, flexibility, and cardiovascular endurance.
- Supported gym members in reaching their goals by offering encouragement and advice on workout routines or exercise modifications.
- Coordinated with healthcare providers when necessary to ensure safe exercise plans for clients recovering from injuries or managing chronic conditions.
Executive Sales Coordinator
Heritage Group
06.2024 - Current
- Implemented innovative sales strategies that increased regional brand awareness and generated higher customer retention rates.
- Analyzed competitor activities to identify potential threats and opportunities in the marketplace.
- Collaborated with clients to develop custom landscaping plans that catered to their specific needs and preferences.
- Led successful sales presentations and product demonstrations, showcasing the value proposition of our offerings to prospective clients.
Front Desk Assistant
Sonnenalp Golf Club
10.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information about club services.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
- Improved communication between departments with thorough documentation of guest requests or concerns for prompt resolution.
Account Executive Manager
Tumbleweed Steamboat LLC
02.2023 - 03.2024
- Increased client retention by building and maintaining strong relationships with key accounts.
- Expanded account portfolio through effective prospecting and lead generation strategies.
- Negotiated and closed lucrative contracts, securing long-term business commitments from clients.
- Implemented innovative sales techniques to improve overall team performance and increase revenue growth.
- Developed customized solutions for clients'' unique needs, resulting in increased satisfaction and loyalty.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
Regional Manager
Tumbleweed Eagle LLC
07.2021 - 02.2022
- Established and maintained operational standards for 3-5 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
- Supervised staff to optimize brand expansion initiatives and productivity.
Store Manager
Tumbleweed Carbondale LLC
11.2018 - 11.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed to increase sales by over 50%.
Assistant Store Manager
Tumbleweed Carbondale LLC
09.2018 - 11.2018
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Sales Associate
New Hope Wellness Center LLC
07.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding rules, regulations and knowledge on cannabis products.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Snow Technician
Eagle County Regional Airport
11.2016 - 04.2017
- Upheld safety standards for working in ice, wet, cold and snowy conditions.
- Operated snow plow for Eagle County government to support safe travel/landing for local and international flights.
- Operated all heavy equipment properly according to employer safety specifications.
- Completed prompt snow removal process during and after weather events.
Education
BBA - Business Administration And Management
Colorado Mountain College
06-2027
License - Personal Training
American Council On Exercise
06.2024
Real Estate License - Real Estate
Keller Williams School of Real Estate
08-2022
High School Diploma -
Eagle Valley High School
06.2014
Skills
- Strategic Planning
- Scheduling and Coordinating
- Technical Proficiency
- Managing Operations and Efficiency
- Issue and Conflict Resolution
- Guest Relations
- Managing Multiple Tasks
- Complex Problem-Solving
- Excellent Communication
- Payment Processing
- Customer Service
Languages
Spanish
Full Professional
Certification
- CPR/AED Certification
- ACE Certified Personal Trainer
- First Aid Certification
- Forklift Certification
Timeline
ACE Certified Personal Trainer
Sonnenalp
07.2024 - Current
Executive Sales Coordinator
Heritage Group
06.2024 - Current
Front Desk Assistant
Sonnenalp Golf Club
10.2023 - Current
Account Executive Manager
Tumbleweed Steamboat LLC
02.2023 - 03.2024
Regional Manager
Tumbleweed Eagle LLC
07.2021 - 02.2022
Store Manager
Tumbleweed Carbondale LLC
11.2018 - 11.2020
Assistant Store Manager
Tumbleweed Carbondale LLC
09.2018 - 11.2018
Sales Associate
New Hope Wellness Center LLC
07.2017 - 09.2018
Snow Technician
Eagle County Regional Airport
11.2016 - 04.2017
License - Personal Training
American Council On Exercise
High School Diploma -
Eagle Valley High School
BBA - Business Administration And Management
Colorado Mountain College
Real Estate License - Real Estate
Keller Williams School of Real Estate
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