Edwin Luper
League City,Texas
Summary
Driven Account Manager with a proven track record at Salco Products Inc., enhancing client satisfaction and retention through exceptional customer service and relationship building. Skilled in account management and teamwork, successfully navigated complex issues to prevent client loss, and spearheaded productivity improvements at Union Tank Car Company.
Overview
32
32
years of professional experience
Work History
Account Manager
Salco Products Inc.
05.2004 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Supervisor
Union Tank Car Company
03.1993 - 05.2004
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- In charge of QA, Training, Safety & billing.
Education
Lamar University
Beaumont, TXHigh School Diploma -
Ball High School
Galveston, TX06.1987
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Relationship Building
- Customer Relationships
- Goal-Oriented
- Relationship building and management
- Networking skills
Timeline
Account Manager
Salco Products Inc.
05.2004 - Current
Supervisor
Union Tank Car Company
03.1993 - 05.2004
Lamar University
High School Diploma -
Ball High School
Similar Profiles
Mikhaila LakatosMikhaila Lakatos
Material Control Supervisor at Salco Products Inc.Material Control Supervisor at Salco Products Inc.
Lisa MoffatLisa Moffat
Director of Marketing at Salco Products, Inc.Director of Marketing at Salco Products, Inc.
Kimberly WeckKimberly Weck
Executive Administrative Assistant at Salco Products, Inc.Executive Administrative Assistant at Salco Products, Inc.
Leysan BreytenbachLeysan Breytenbach
Project Coordinator / AR & AP Clerk at FridgeWizeProject Coordinator / AR & AP Clerk at FridgeWize
Jordan ConnerJordan Conner
Fitness Director/Membership Coordinator at Fit TheoremFitness Director/Membership Coordinator at Fit Theorem