Edwin Molina
Chicago,IL
Summary
A dynamic leader with a proven track record at Don Churro Corporation, I excel in small business operations and innovation, driving significant improvements in customer satisfaction and sales revenue. Skilled in both policy implementation and team training, my strategic approach has consistently enhanced business success and operational efficiency.
Overview
25
25
years of professional experience
Work History
Co Owner
Don Churro Corporation
12.2023 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Customer Service Representative
Don Churro Corporation
08.2020 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Sales Manager
Don Churro Corporation
05.2012 - 07.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
CPO
Don Churro Corporation
02.2000 - 04.2012
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Played key role in achieving production targets, consistently meeting daily quotas.
- Improved product quality with meticulous quality control checks.
- Made sure that products were produced on time and are of good quality.
Education
Business Management
ABC American Business College
Chicago, IL05.2017
Business Administration
St. Augustine College
Chicago, IL07.1998
Skills
- Small business operations
- Policy and procedure implementation
- Innovation mindset
- Recruiting and training
- Marketing expertise
- Logistics
- Cost analysis and savings
- Professionalism
- Strategize business plans
- Supervision and training
Timeline
Co Owner
Don Churro Corporation
12.2023 - Current
Customer Service Representative
Don Churro Corporation
08.2020 - 11.2023
Sales Manager
Don Churro Corporation
05.2012 - 07.2020
CPO
Don Churro Corporation
02.2000 - 04.2012
Business Management
ABC American Business College
Business Administration
St. Augustine College
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