Stella Hunter
Raeford,NC
Summary
I am a wife, mother, and full time Go Getter. I believe in making the most in each day and put forth the effort to maximize my surroundings. Me and my husband started our company, with him doing most of the on dmsite work, and my working (behind the scenes) helping him operate it running numbers, ordering supplies, giving job quotes, contacting customers, and whatever else was needed. I also have had a tremendous love for Animals, mainly dogs, and dedicated quite a few years working with them and building bonds with not only the furry community, but their owners as well to ensure their pets had the best care possible.
I am open to new adventures in business feeling I can adapt to mostly any kind of work environment and fully able to learn any procedure needed to operate my position needed to the fullest of its abilities. I pride myself in taking initiative, self motivated, punctual, reliable, and dedicated. I am looking for long term employment with a company I can grow with, and help them grow in the process.
Overview
13
13
years of professional experience
Work History
Co Owner
Bud's Pressure Washing and Handy Services LLC
Raeford, NC
05.2012 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Kennel Technician
Cross Creek Animal Hospital
Fayetteville, NC
11.2023 - 03.2025
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.
Assistant Manager
Fayetteville Pet Resort
Fayetteville, NC
05.2019 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Kennel Manager
Cross Creek Animal Hospital
Fayetteville, NC
07.2012 - 03.2015
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Led team meetings to discuss updates, provide training, and address any concerns or issues within the facility.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Maintained strict adherence to licensing requirements, inspections, and other regulations relevant to the industry.
- Increased enrollment in doggy daycare Number% through networking and targeted marketing campaigns.
Education
High School Diploma - Business
Westover High School
Fayetteville, NC06.2001
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Sales strategies
- Operations management
- Records management
- Business development
- Customer retention
- Systems management
- Report generation
- Customer relationship management (CRM)
- Business growth
Timeline
Kennel Technician
Cross Creek Animal Hospital
11.2023 - 03.2025
Assistant Manager
Fayetteville Pet Resort
05.2019 - 11.2023
Kennel Manager
Cross Creek Animal Hospital
07.2012 - 03.2015
Co Owner
Bud's Pressure Washing and Handy Services LLC
05.2012 - Current
High School Diploma - Business
Westover High School