Reynardo (Rey) Delgado
Professional
Williston,FL
Summary
DRiven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
17
17
years of professional experience
Work History
Co Owner
Novel Tea
Wilton Manors, Florida
01.2015 - 09.2017
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Interacted well with customers to build connections and nurture relationships.
- Recruited marketing company for creation of logo and brand
- Created a welcoming atmosphere by designing an inviting and comfortable seating area.
- Set up daily drawers, verified totals and prepared cash deposits.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Improved overall store cleanliness, enhancing the customer experience and garnering positive reviews.
- Handled business administration functions such as cash register counting, and supply ordering.
- Developed unique events and special promotions to drive sales.
Office Manager
Intermedia Touch
Miami, FL
02.2012 - 12.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed office operations while scheduling appointments for department managers.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reported to senior management on organizational performance and progress toward goals.
- Human Resources function of reviewing resumes, interviews, polices and procedures
- Communicate with software developers and coordinated to insure client software completed on proposed timeline
- Managed 14 employees
- Weekly meetings with department heads
- Developed comprehensive policy manuals outlining procedures and guidelines
- Delivered performance reviews, recommending additional training or advancements.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Developed and maintained effective relationships with banking institutions to support financial operations.
Sr Payroll Specialist / Sr Billing Specialist
Adp- Automated Data Processing
Miramar, Florida
05.2000 - 09.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Setup payroll deductions and taxes
- Reran payrolls with all completed corrections
- Submitted all client tax issues to tax department
- Tracked customer service cases and updated service software with customer information.
- Resolved payroll discrepancies quickly and successfully.
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
- Researched and resolved billing discrepancies to enable accurate billing.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Monitored customer accounts to identify and rectify billing issues.
- Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Processed and verified invoices to secure accuracy of billing information.
Skills
Talent Recruitment
Operations Management
Small business operations
Customer Relationship Management (CRM)
Policy and procedure implementation
Customer Service
Problem-Solving
Team Leadership
Multitasking
Customer Service Management
Self Motivation
Computer Proficiency
Microsoft Outlook
Timeline
Co Owner
Novel Tea
01.2015 - 09.2017
Office Manager
Intermedia Touch
02.2012 - 12.2014
Sr Payroll Specialist / Sr Billing Specialist
Adp- Automated Data Processing
05.2000 - 09.2009
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