Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa English

Charlotte,NC

Summary

To be with a company with opportunity to excel in my career path. Accomplished Owner offering 15years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and recordkeeping. Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.

Overview

24
24
years of professional experience

Work History

CO Owner

English TNT Deliveries
Charlotte, NC
01.2007 - Current
  • Provide day-to-day account servicing and resolution of complex inquiries operational requests for accounts and clients; Identifies; resolves and discovers root causes through research and analysis to provide solutions to requests in a timely manner with error free quality; Responsible for account management including: handling escalations of more complex issues by managing the coordination of workflow to business partners and ensuring timely resolution; Utilizes expertise to drive results within the established framework of defined processes to resolve complex requests; Understands the end-to-end process for sales, service and fulfillment
  • Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Have in person client engagement and presentation responsibilities
  • Responsible for monitoring accuracy of on time deliveries
  • Being able to have accurate information on all on time and late deliveries.

Customer Relationship Manger/ Loan Processor/ collections

Wells Fargo
Fort Mill, SC
06.2000 - 12.2006
  • Single point of contact; Helping customers; Review documents for Modifications for completeness; Enveloped highly empathetic client Relationships; collected customer feedback and made process Changes for customer satisfaction goals; adhered to all state and Federal compliance guidelines relative to retail mortgage lending Managed 60 or more client relationships.

Education

GED -

Skills

  • Staffing
  • Budget Development
  • Policy and procedure implementation
  • Recruiting and training
  • Business Growth
  • Customer Retention
  • Customer Relations
  • Marketing expertise
  • Report Generation
  • Operations Management
  • Talent Recruitment
  • Performance Analysis
  • Human Resources Management
  • Workforce Management
  • Customer Relationship Management (CRM)
  • Business Development
  • Employee Relations
  • Strategic Planning
  • Sales Strategies
  • Financial Administration
  • Records Management

Timeline

CO Owner

English TNT Deliveries
01.2007 - Current

Customer Relationship Manger/ Loan Processor/ collections

Wells Fargo
06.2000 - 12.2006

GED -

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Teresa English