Edwin Molina
Stratford
Summary
Service Advisor with a strong work ethic and exceptional customer service skills at Lexus Of Greenwich. Proven track record of exceeding sales targets through effective service recommendations and vehicle assessments. Adept at multitasking in fast-paced environments while fostering trust and loyalty with clients. A dedicated team player committed to excellence.
Overview
16
16
years of professional experience
Work History
Service Advisor
Lexus Of Greenwich
02.2018 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Dispatcher
Lexus Of Greenwich
05.2017 - 02.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Dispatched work evenly through the shop in a timely manner.
Roadside
Lexus Of Greenwich
02.2016 - 05.2017
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Parts
Audi
07.2012 - 02.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Parts Sales Manager
AutoZone
08.2009 - 05.2013
- Managed daily operations, like scheduling and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Helped customers find the correct parts for their projects.
Education
Norwalk Community College
Norwalk, CTSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Service estimates
- Service recommendations
- Team player mentality
Timeline
Service Advisor
Lexus Of Greenwich
02.2018 - Current
Dispatcher
Lexus Of Greenwich
05.2017 - 02.2018
Roadside
Lexus Of Greenwich
02.2016 - 05.2017
Parts
Audi
07.2012 - 02.2016
Parts Sales Manager
AutoZone
08.2009 - 05.2013
Norwalk Community College
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