Edwin MUMBA
Germantown,MD
Overview
14
14
years of professional experience
Work History
Unit Clerk
STERLING CARE BETHESDA
Bethesda, MD
09.2024 - Current
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Ordered office supplies, equipment, and other materials as needed.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Prepared discharge summaries following completion of a patient's stay in the facility.
Customer Service Representative
Choice Hotels
Rockville, MD
06.2010 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Some College (No Degree) - Political Science
MONGOMERY COLLAGE
Germantown, MDSkills
- Transcribing orders
- Unit administrative support
- Reception Management
- Arranging transportation
- Documenting vital signs
- Preparing charts
- Phone reception
- Medical Records Maintenance
- Multi-line phone system
- Patient Scheduling
- Discharge support
- Document Management
Timeline
Unit Clerk
STERLING CARE BETHESDA
09.2024 - Current
Customer Service Representative
Choice Hotels
06.2010 - 07.2024
Some College (No Degree) - Political Science
MONGOMERY COLLAGE