Overview
Work History
Education
Skills
Timeline
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Edwin MUMBA

Germantown,MD

Overview

14
14
years of professional experience

Work History

Unit Clerk

STERLING CARE BETHESDA
Bethesda, MD
09.2024 - Current
  • Scheduled appointments for patients and coordinated transportation services when necessary.
  • Ordered office supplies, equipment, and other materials as needed.
  • Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
  • Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
  • Prepared discharge summaries following completion of a patient's stay in the facility.

Customer Service Representative

Choice Hotels
Rockville, MD
06.2010 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Some College (No Degree) - Political Science

MONGOMERY COLLAGE
Germantown, MD

Skills

  • Transcribing orders
  • Unit administrative support
  • Reception Management
  • Arranging transportation
  • Documenting vital signs
  • Preparing charts
  • Phone reception
  • Medical Records Maintenance
  • Multi-line phone system
  • Patient Scheduling
  • Discharge support
  • Document Management

Timeline

Unit Clerk

STERLING CARE BETHESDA
09.2024 - Current

Customer Service Representative

Choice Hotels
06.2010 - 07.2024

Some College (No Degree) - Political Science

MONGOMERY COLLAGE

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Edwin MUMBA