Summary
Overview
Work History
Skills
Timeline

Edwin Ortiz

The Bronx,NY

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

10
10
years of professional experience

Work History

Operations Manager

Voyager Global Mobility
10.2023 - Current
  • Directed and managed administrative functions, including Labor and Employee Relations, ensuring adherence to MTA All Agency policies and employment laws.
  • Addressed deficiencies in operational processes and procedures directly contributing to increased program profitability.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Led a team in conducting investigations into employee misconduct, analyzing evidence,
    and recommending corrective actions.

Operations Manager

Interstate Waste Services
01.2023 - 08.2023
  • Oversaw administrative functions and ensured compliance with regulatory requirements
  • Collaborated with Business Unit Leads to develop high-performing teams and implement change management strategies
  • Provided coaching and feedback to staff to improve performance and maintain strong working relationships.
  • Led hiring, onboarding and training of new hires in collaboration with HR department, to fulfill business requirements.

Opeartions Manager

Amazon Logistics
08.2022 - 12.2022
  • Supported and motivated teams to achieve targets in a fast-paced environment
  • Led initiatives to enhance operational efficiency and streamline processes
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Area Manager

Amazon Logistics
08.2020 - 08.2022
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Successfully launched new site operations, achieving top regional rankings
  • Oversaw training and development programs to ensure team competency and readiness
  • Managed budgets, resources, and performance metrics to meet targets.

Operations Manager

Fedex Ground
08.2016 - 03.2019
  • Oversaw recruitment processes, including interviewing and hiring, while maintaining compliance with legal regulations; adeptly handled data management tasks.
  • Coordinated logistics to ensure timely deliveries, and effectively resolved customer inquiries and operational challenges.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Operations Coordinator

FedEx Ground
08.2014 - 07.2016
  • Delivered excellent customer service satisfaction by coordinating time-sensitive pick-ups and deliveries
  • Managed customer service inquiries via mail and phone calls to address customer issues
  • Conducted investigations into missing packages to track and resolve issues.
  • Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.

Skills

  • Project management
  • Process improvement
  • Strategic planning
  • Leadership
  • Communication
  • Problem-solving
  • Operations Management

Timeline

Operations Manager - Voyager Global Mobility
10.2023 - Current
Operations Manager - Interstate Waste Services
01.2023 - 08.2023
Opeartions Manager - Amazon Logistics
08.2022 - 12.2022
Area Manager - Amazon Logistics
08.2020 - 08.2022
Operations Manager - Fedex Ground
08.2016 - 03.2019
Operations Coordinator - FedEx Ground
08.2014 - 07.2016

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Edwin Ortiz