Edwin Ortiz

• Collaborated with healthcare providers to coordinate transportation logistics effectively.
• Implemented process improvements to enhance efficiency in scheduling and routing systems.
• Monitored vehicle conditions, reporting maintenance issues promptly to ensure reliability.
• Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
• Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
• Achieved daily preparation for vehicle inspections prior to travel.
• Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.

• Operated medical transport vehicles to ensure timely patient arrivals for appointments.
• Maintained accurate logs of transportation schedules and patient interactions.
• Ensured compliance with safety regulations and protocols during all transport operations.
• Assisted patients with boarding and disembarking, providing necessary support as needed.
• Trained new drivers on operational procedures and customer service standards.
• Communicated with patients and healthcare workers in both English and Spanish.
• Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
• Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
• Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
• Improved patient satisfaction by providing timely and efficient medical transportation services.

Cleaning, shining floors, painting, laundry, vacuum rugs, fixing roofing, charging for rooms.

Loading and unloading trucks in shipping and receiving department