Edwin Ortiz Crespo
Savannah,GA
Summary
Detail-oriented hospitality professional with a background in guest services, night audit, and accounts receivable. Brings strong billing reconciliation, collections follow-up, and dispute resolution skills, along with accurate data entry and accounting system updates that support clean month-end reporting and smooth daily operations.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Account Executive - Receivables
Westin Savannah Harbor Golf Resort & Spa
Savannah, Georgia
07.2022 - Current
- Reconciled receivables accounts, resolving billing discrepancies with departments to maintain accurate financial records.
- Resolved discrepancies in billing or payment information by coordinating with internal departments.
- Cultivated relationships with customers to facilitate timely payment of outstanding balances.
- Ensured compliance with applicable laws, regulations, policies, and procedures for accounts payable and receivable activities.
- Reviewed banquet, spa, and golf charges for accurate billing
- Managed corporate and group accounts for resort room and event sales.
- Coordinated month-end close tasks with finance and front office teams
- Performed month-end closing tasks such as reconciling subledger accounts.
- Streamlined accounting processes by implementing new procedures for improved accuracy and efficiency.
Front Desk Night Auditor / Guest Experience Expert
Westin Savannah Harbor Golf Resort and Spa
Savannah, GA
01.2017 - 07.2022
- Managed overnight hotel operations, including phone calls, email correspondence, guest check-ins, and guest check-outs.
- Completed night audit tasks for guest ledgers, closed bank and cash registers, and reconciled account discrepancies.
- Monitored front office accounting records daily for accuracy and compiled data for hotel financial reporting.
- Coordinated security, maintenance, housekeeping, and room service tasks during shifts to ensure guest safety and satisfaction.
- Led shifts as acting shift leader, covering open front desk and night audit positions to maintain service continuity.
- Trained new hires to optimize profitability.
Front Desk Night Auditor
W Retreat and Spa
Vieques , Puerto Rico
01.2016 - 01.2017
- Served on the Guest Service and Front Office teams to meet guest needs upon arrival and departure, provided assistance with information, room assignments, guest complaints, reservations, and communications.
- Balanced hotel in-house accounts, resolved discrepancies, processed cancellations or refunds with minimal error, and reconciled accounts while running daily reports to ensure accurate end-of-day totals.
- Worked with team to fulfill guest requests efficiently.
Housekeeping Attendant
Disney College Program
Orlando, FL
01.2015 - 01.2016
- Cleaned rooms and stock supplies according to company standards
- Perform sanitary inspections in designated areas
- Set up cleaning carts with fresh linens and supplies to ensure efficient room preparation
- Monitored areas for safety compliance, documenting and addressing violations to maintain standards
- Assist in training and continued education on new workers
- Inspected guest rooms for cleanliness and presentation, reporting missing items to enhance guest experience
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Education
Bachelor of Science - Tourism And Hotel Management
Universidad Del Este
Carolina, Puerto Rico01-2016
Skills
- Accounts Receivable Management
- Financial Close Process
- Billing reconciliation
- Financial Reporting
- Debt Recovery Strategies
- Dispute resolution
- Proficient in Microsoft Office, Micros POS, Lightspeed PMS, FreedomPay
- Attention to detail
- Reservation Management
- Customer service
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Account Executive - Receivables
Westin Savannah Harbor Golf Resort & Spa
07.2022 - Current
Front Desk Night Auditor / Guest Experience Expert
Westin Savannah Harbor Golf Resort and Spa
01.2017 - 07.2022
Front Desk Night Auditor
W Retreat and Spa
01.2016 - 01.2017
Housekeeping Attendant
Disney College Program
01.2015 - 01.2016
Bachelor of Science - Tourism And Hotel Management
Universidad Del Este