Edwin Pelaez Herrera
Old Bridge,New Jersey
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
3
3
years of professional experience
Work History
Crew Member
Dunkin' Donuts
06.2024 - Current
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and balanced cash drawer at shift end.
- Prepared food and beverages according to standardized recipes, maintaining consistency in flavor and presentation.
- Collaborated with team members to streamline operations, improving workflow and reducing wait times for customers.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Assisted in promotional events, increasing product visibility and engaging customers through effective communication skills.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Cashier
China Express
08.2023 - 06.2024
- Cooperated and assisted Coworkers during work hours.
- Translated information’s to provided customers.
- Set goals for myself for a better performance in the position.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Collaborated with team members to optimize workflow during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Old Bridge High School
Matawan, New Jersey06-2025
General Studies Curriculum
Narciso Bassols Middle School
Zacatepec, Oaxaca, Mexico01-2022
Associate of Science - Nursing
Middlesex College
Edison, NJ06-2028
Skills
- Communication skills
- Knowledge of how to care for others
- Leadership in any work environment
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Leadership qualities
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Trained and mentored 10 employees.
LANGUAGES
Spanish (advance)
Extracurricular activities
You could use something like:
- Healthcare and wellness interests
- Community involvement and helping others
- Team collaboration and communication
- Fitness and maintaining a healthy lifestyle
- Time management and organization
- Reading and learning about nursing and healthcare
- Balancing academics with personal responsibilities
Timeline
Crew Member
Dunkin' Donuts
06.2024 - Current
Cashier
China Express
08.2023 - 06.2024
General Studies Curriculum
Narciso Bassols Middle School
High School Diploma -
Old Bridge High School
Associate of Science - Nursing
Middlesex College
ACTIVITIES AND LEADERSHIP EXPERIENCE
Volleyball Club Member, Volunteered at a public church in Mexico, Music Club Member.