Edwin Perez
Miami,FL
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Lead PAA Associate
Baptist Health South Florida
Miami
08.2021 - Current
- Facilitated patient intake process, ensuring accurate data entry and documentation.
- Collaborated with healthcare teams to streamline communication and improve workflow efficiency.
- Assisted in managing scheduling for appointments, optimizing access for the office.
- Implemented best practices for patient engagement, enhancing overall satisfaction scores.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Led cross-functional team initiatives to improve patient care services and operational efficiency with improvement in office numbers.
DMV Clerk
Florida Department of Highway Safety and Motor Vehicles
Tallahassee
02.2021 - 07.2021
- Processed vehicle registrations and title transfers efficiently, ensuring compliance with state regulations.
- Assisted customers in understanding DMV processes, enhancing overall service experience.
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Assisted with 50 customers a day in both English and Spanish.
Legal Assistant
The Ticket Clinic - A Law Firm
Miami
08.2019 - 01.2021
- Managed client communications, providing updates on case status and responding to inquiries.
- Organized case files and evidence, maintaining meticulous records for easy access.
- Trained new staff on office procedures and legal document management systems.
Education
Bachelor of Science - Radiology Technician
Keiser University
Fort Lauderdale, FL04-2027
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Relationship building
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Lead PAA Associate
Baptist Health South Florida
08.2021 - Current
DMV Clerk
Florida Department of Highway Safety and Motor Vehicles
02.2021 - 07.2021
Legal Assistant
The Ticket Clinic - A Law Firm
08.2019 - 01.2021
Bachelor of Science - Radiology Technician
Keiser University