Susy Rivera
Elmwood Park,IL
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Sheffield's Chicago Restaurant
Chicago, Illinois
03.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
Server
South Branch
Chicago, Illinois
07.2022 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Associate
Amazon Fresh
Chicago , Illinois
03.2022 - 07.2022
- Processed shipments received from vendors according to established protocols.
- Prepare food items accordingly to Amazon for safety and quality guidelines
- Ensure all prepared items are weighed, labeled, dated, packaged accordingly to Amazon fresh standards
- Ensure a fresh and appealing meat and seafood display by keeping it stocked with quality, non-expired, products
Assistant General Manager
Elephant and Castle
Chicago , IL
06.2020 - 03.2022
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified opportunities for cost savings and operational efficiency improvements.
Education
Associate of Arts -
The French Pastry School
Chicago, IL01-2002
High School Diploma -
Edwin G Foreman
Chicago, IL09-1998
Skills
- Food inspection
- Guest Engagement
- Food Running
- Food Delivery
- Safe Food Handling
- Beverage Preparation
- Positive and professional
- Professional Appearance
- Exceptional customer service
- Strong Work Ethic
Timeline
Server
Sheffield's Chicago Restaurant
03.2024 - Current
Server
South Branch
07.2022 - 03.2024
Associate
Amazon Fresh
03.2022 - 07.2022
Assistant General Manager
Elephant and Castle
06.2020 - 03.2022
Associate of Arts -
The French Pastry School
High School Diploma -
Edwin G Foreman
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