Edwin Salgado

As a Customer Experience Show Lead, I oversee on-site operations at trade shows and events across the country. I’m responsible for ensuring our team is set up for success—both before and during each event.

Key responsibilities include:

- Leading floor operations and supporting team members to ensure smooth and efficient customer interactions
- Packing and shipping materials ahead of each event, including handling logistics for high-value collectibles
- Coordinating with local card shops and venue partners to align expectations and streamline setup
- Overseeing event setup and teardown, ensuring our booth and workflows are fully optimized
- Maintaining security protocols and safe transport practices for sensitive or high-value submissions
- Serving as the primary point of contact for operational needs throughout the event lifecycle

- Responded to high volumes of customer inquiries via phone and email in a fast-paced environment
- Delivered clear, empathetic communication while resolving service issues and answering account questions
- Assisted in onboarding and training new team members to improve department consistency
- Contributed to process improvements and creative resources that increased team efficiency
- Maintained detailed knowledge of company services to better support collectors and card submitters

• Built and maintained strong customer relationships through effective communication, active listening, and personalized service
• Educated customers on wireless products, services, and account options while upholding ethical and transparent sales practices
• Resolved customer concerns professionally and maintained a customer-first approach throughout the sales and support process
• Handled sensitive customer information responsibly while adhering to company policies, privacy standards, and compliance requirements