Kaylee Jones
Spokane,WA
Summary
Energetic and adaptable with passion for delivering outstanding customer experiences. Possesses strong problem-solving abilities and excellent communication skills, ensuring customer satisfaction and fostering loyalty. Committed to making positive impact by enhancing customer interactions and streamlining service processes.
Overview
4
4
years of professional experience
Work History
Customer Experience Lead
Victoria Secret
09.2025 - Current
- open/close
- Count tills
- head coach segments
- write and post daily plan
- Lead associate warm ups when they start their shift
- replenish walls and surfaces
- execute DRR
- recover draws, walls and surfaces
Lead Line Cook
Twigs Bistro And Martini Bar
12.2023 - 09.2025
- Supervised kitchen staff to ensure efficient food preparation and service quality.
- Developed and maintained standardized recipes for menu items to enhance consistency.
- Trained new team members on cooking techniques and safety protocols.
- Collaborated with management to create daily specials based on seasonal ingredients.
- Implemented quality control measures to guarantee high standards in food presentation and taste.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Fulfillment Expert
Target
11.2022 - 08.2023
- Streamlined order processing procedures to enhance fulfillment accuracy and efficiency.
- Coordinated inventory management activities, ensuring optimal stock levels for timely deliveries.
- Trained new team members on best practices for order fulfillment and safety protocols.
- Implemented quality control measures to maintain high standards in packaging and shipping processes.
- Analyzed fulfillment metrics to identify areas for process improvement and operational effectiveness.
Crew Member
Costa Vida
02.2022 - 10.2022
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Collaborated with team members to ensure timely food preparation and delivery.
- Operated kitchen equipment safely while adhering to food safety standards.
- Assisted in training new crew members on procedures and best practices.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
Education
High School Diploma -
Riverside High School
Spokane, WASkills
- Strategic thinking
- Team management
- Data-driven decision making
- Multichannel integration
- Empathy development
- Customer segmentation
- Customer journey mapping
- Innovation mindset
- Sales enablement
- Teamwork
- Teamwork and collaboration
Timeline
Customer Experience Lead
Victoria Secret
09.2025 - Current
Lead Line Cook
Twigs Bistro And Martini Bar
12.2023 - 09.2025
Fulfillment Expert
Target
11.2022 - 08.2023
Crew Member
Costa Vida
02.2022 - 10.2022
High School Diploma -
Riverside High School