Edwin Sikwata
Doha
Summary
With a proven track record at Qatar Aviation, I excel in enhancing cargo handling efficiency and customer satisfaction. Leveraging strong teamwork and computer skills, I've significantly reduced customer complaints and expedited operations. Known for punctuality and a keen focus on airport security compliance, my career is marked by dedication to safety and seamless service delivery.
Overview
18
18
years of professional experience
Work History
Cargo Service Agent
Qatar Aviation
04.2022 - Current
- Maintained a safe work environment by following established safety protocols and reporting any hazards or incidents promptly.
- Streamlined internal communication between departments to facilitate seamless coordination in cargo handling operations.
- Expedited cargo handling by coordinating with ground staff and ensuring proper documentation.
- Reduced customer complaints through effective communication and timely resolution of issues.
Cargo Customer Service Agent
Qatar Aviation Services
06.2019 - 07.2021
- · Respond to customers by answering phone calls and emails
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Working at the acceptance counter by addressing customer queries and resolving them.
- · Respond to customers by answering phone calls and emails
Cargo Customer Service Agent 11
Qatar Aviation Seivices
03.2017 - 03.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with supervisor to ensure timely resolutions that maintained brand reputation.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Coordinate with MOI police to screen cargo from landside to airside
- Coordinate with the MOI police and the forwarding agent in case of any suspicious
Ground Handling Agent 1
Qatar Aviation Service
10.2011 - 02.2017
- reported equipment malfunctions to the supervisor for immediate repair attention to avoid creating flight departure delays.
- Safely loading and unloading of passenger baggage. in a correct assigned ULD.
- Checking FOD and ensuring proper housekeeping.
- Coordinating with security personnel in case of mishandled or suspicious baggage
Worked as A Driver
Doshi Kenya
02.2007 - 10.2011
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customers on time and in excellent condition.
Education
High School Diploma -
Namilama Gigh School
Bungoma Kenya11-2005
Skills
- Computer skills
- Data entry
- Strong teamwork
- Risk mitigation
- punctual and reliable
- emergency response and readiness
- airport security compliance
Timeline
Cargo Service Agent
Qatar Aviation
04.2022 - Current
Cargo Customer Service Agent
Qatar Aviation Services
06.2019 - 07.2021
Cargo Customer Service Agent 11
Qatar Aviation Seivices
03.2017 - 03.2019
Ground Handling Agent 1
Qatar Aviation Service
10.2011 - 02.2017
Worked as A Driver
Doshi Kenya
02.2007 - 10.2011
High School Diploma -
Namilama Gigh School
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