Edwin Talbot
Holland
Summary
Dynamic professional with a proven track record in customer service and team leadership. Skilled in problem-solving and staff training, committed to enhancing operational efficiency and guest satisfaction.
Overview
15
15
years of professional experience
Work History
Family Caregiver
Home
Holland, MI
06.2020 - 06.2026
- Provided daily personal care and assistance to enhance my Mom's comfort and well-being.
- Coordinated medication administration, ensuring adherence to prescribed schedules and dosages.
- Developed individualized care plans based on my Mom's needs and preferences for improved quality of life.
Server
Pennyroyal Cafe & Provisions
Saugatuck, MI
03.2022 - 11.2022
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, balancing guest needs and order accuracy during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and resolve order discrepancies promptly.
- Trained new servers on menu details, service standards, and operational procedures to enhance team performance.
Manager
True Food Kitchen
Chicago, IL
01.2016 - 10.2020
- Led operational strategy to enhance customer satisfaction and streamline service delivery.
- Developed training programs for staff, fostering skill development and team cohesion.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Oversaw daily operations, ensuring compliance with health and safety regulations across all locations.
Director of Sales
Carnivale
Chicago, IL
03.2011 - 10.2016
- Led sales strategy development to drive revenue growth and market expansion.
- Cultivated relationships with key clients, enhancing customer loyalty and retention.
- Analyzed market trends to identify new business opportunities and competitive strategies.
- Directed cross-functional teams to execute sales initiatives and achieve targets.
Education
Bachelor of Science - Finance
St Petersburg College
St. Petersburg, FL06.2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
Timeline
Server
Pennyroyal Cafe & Provisions
03.2022 - 11.2022
Family Caregiver
Home
06.2020 - 06.2026
Manager
True Food Kitchen
01.2016 - 10.2020
Director of Sales
Carnivale
03.2011 - 10.2016
Bachelor of Science - Finance
St Petersburg College