Edwin Velez
Lake Worth,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level field technician position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Support Technician
QxC Communications
08.2018 - Current
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
- Assisted in developing training materials for new employees, ensuring a strong foundation in company procedures and product knowledge.
- Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
- Mentored new hires during their onboarding process, leading them towards successful integration into the support team.
IT Internship
Property Appraisers
04.2018 - 07.2018
- Imaged new desktop towers, Configured desktop towers settings to benefit the users needs, Transferred necessary files on to the new machines
IT Internship
Marino Campus
01.2018 - 03.2018
- Built new desktop towers, Crafted CAT 5 cables, Disassembled and reassembled old desktop and laptops, Researched components for the computers
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Education
High School Diploma -
The Wilson Academy
West Palm Beach, FL01.2016
Skills
- Strong verbal communication
- Data management
- Self-motivated
- Conflict resolution
- Patient
- Focused
- Detail-oriented
- Self-starter
- Desktop and laptop repair
- Team player
- Customer service expert
- VoIP Installation
- Telecommunications Equipment
- User Training
- Skilled multi-tasker
Timeline
Customer Support Technician
QxC Communications
08.2018 - Current
IT Internship
Property Appraisers
04.2018 - 07.2018
IT Internship
Marino Campus
01.2018 - 03.2018
High School Diploma -
The Wilson Academy
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