Asandra Hunt
Clarksville,TN
Summary
Personable and dedicated Customer Service Representative with extensive experience in technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Support Technician
FarmboxRX , Remote
07.2022 - Current
- Supporting customers with troubleshooting through the companies website by remote connecting to VPN servers.
- Walking customers through Medicare subscriptions benefits
- Resolved Level 1 technical issues with software, hardware and peripherals.
Customer Support Specialist
Express Scripts, Remote
04.2020 - 01.2022
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisting high call volumes
- Proactively identify ways to avoid re-occurrence by improving processes, technical articles, and procedures
- Resolve problems by clarifying issues
Collections Agent
Mrs Bpo LLC
Cherry Hill, NJ
02.2019 - 01.2020
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert collecting knowledge.
- Met targets consistently by working hard and with strong attention to detail.
Receptionist Administrator
West Oak Lane Senior Center
Philadelphia, PA
06.2015 - 12.2018
- Performed data entry and other administrative tasks to support departments.
- Resolved guest and staff issues independently by using strong organizational, conflict management, and decision-making abilities.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Education
CNA Health
07.2015
High School Diploma -
06.2015
Skills
- Collaborative Team Player
- Analytical Thinking
- Information Technology
- Data Analysis
- Problem Solving
- Leadership
- Customer Service
- Verbal and Written Communication
Timeline
Customer Support Technician - FarmboxRX , Remote
07.2022 - Current
Customer Support Specialist - Express Scripts, Remote
04.2020 - 01.2022
Collections Agent - Mrs Bpo LLC
02.2019 - 01.2020
Receptionist Administrator - West Oak Lane Senior Center
06.2015 - 12.2018
Angels Of Mercy Nursing Skills School - , CNA Health
Overbrook Senior High School - High School Diploma,
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