Summary
Overview
Work History
Education
Skills
Timeline
Generic

Padora Thomas

Customer Support Technician
Cookeville,TN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Support Technician

Hg Staffing/ Benlomand Connect
McMinnville, TN
07.2021 - Current
  • Troubleshot hardware and software to determine and rectify network problems.
  • Supported users both local and by phone with problem resolution and education.
  • Worked with outside vendors for fiber installations and service.
  • Logged, resolved and escalated on-site and off-site issues.
  • Summarized incident resolution for future reference.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Monitored network hardware operations to evaluate proper configuration.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved concerns with products or services to help with retention.
  • Communicated professionally with colleagues, freelancers and clients.

Ware House Worker

Ausrion/ Staff Mark
Smyrna, TN
03.2021 - 06.2021
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed general housekeeping and cleaning tasks.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Floor Associate

Kohls
Abilene , TX
08.2019 - 01.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings.

Education

Pursing A Bachelros Degree - Electrical Engineering

Tennessee Technological University
Cookeville, TN
05.2023

Associate of Applied Science - Electromechanical Technician

Texas State Technical College - West Texas
Sweetwater, TX
05.2021

Skills

  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Microsoft SharePoint
  • Upbeat and Positive Personality
  • Problem Description
  • Collaborative Team Player
  • Organizational Skills
  • Microsoft Windows and Office
  • Customer Data Confidentiality
  • Troubleshooting Network Issues
  • Calm and Professional Under Pressure

Timeline

Customer Support Technician

Hg Staffing/ Benlomand Connect
07.2021 - Current

Ware House Worker

Ausrion/ Staff Mark
03.2021 - 06.2021

Floor Associate

Kohls
08.2019 - 01.2021

Pursing A Bachelros Degree - Electrical Engineering

Tennessee Technological University

Associate of Applied Science - Electromechanical Technician

Texas State Technical College - West Texas

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Padora ThomasCustomer Support Technician