Customer Service Representative
Open To Work
Azaria Hunt
FarmboxRX , Remote
Orlando,FL
Work Preference
Desired Job Title
Customer Support TechnicianCustomer Support SpecialistCollections AgentReceptionist AdministratorWork Type
Full TimeLocation Preference
RemoteHybridLocation:
Orlando, FLOpen to relocation:
NoSummary
Personable and dedicated Customer Service Representative with extensive experience in technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
10
years of professional experience
Work History
Customer Support Technician
3 Years 11 Months- Supporting customers with troubleshooting through the companies website by remote connecting to VPN servers.
- Walking customers through Medicare subscriptions benefits
- Resolving Level 1 technical issues with software, hardware and peripherals.
- Collaborated with cross-functional teams to enhance product knowledge and support resources.
Customer Support Specialist
1 Year 9 Months- Performed needs analysis and presented options based on findings to help customers make decisions.
- Assisting high call volumes
- Proactively identify ways to avoid re-occurrence by improving processes, technical articles, and procedures
- Resolve problems by clarifying issues
Collections Agent
11 Months- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert collecting knowledge.
- Met targets consistently by working hard and with strong attention to detail.
- Facilitated account recovery through effective negotiation and conflict resolution strategies.
Receptionist Administrator
2 Years 6 Months- Performed data entry and other administrative tasks to support departments.
- Resolved guest and staff issues independently by using strong organizational, conflict management, and decision-making abilities.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Education
Certificate of Nursing - CNA Health
High School Diploma
Skills
Collaborative Team Player
Analytical Thinking
Information Technology
Data Analysis
Problem Solving
Leadership
Customer Service
Verbal and Written Communication
Remote support
Call center experience
Timeline
Customer Support Technician
FarmboxRX , Remote
07.2022 - Current
Customer Support Specialist
Express Scripts, Remote
04.2020 - 01.2022
Collections Agent
Mrs Bpo LLC
02.2019 - 01.2020
Receptionist Administrator
West Oak Lane Senior Center
06.2016 - 12.2018
Angels Of Mercy Nursing Skills School
Certificate of Nursing from CNA Health
Overbrook Senior High School
High School Diploma