Edwina Daigle
Murfreesboro,TN
Summary
A self-motivated, business-minded professional with a breadth of experience. I started in manufacturing, completed a 4-year degree while working full-time, and have progressed through various administrative, human resource, fiscal and coaching positions. I am uniquely positioned to take on any customer-facing role, internal or external, for any level in the organization. An even keel and level head are my strong points, which I have honed through several internships and opportunities in professional roles. My experience will prove valuable to nearly any business setting, my team-centric work ethic will strengthen any organizational spirit and my quick learnedness will get my work to "market" in the shortest time possible.
Overview
35
35
years of professional experience
Work History
Customer Service Representative
Old Hickory Buildings
Murfreesboro, TN
04.2021 - Current
- The face of the company through constant, pleasant customer interactions
- Handles customer problems that cross the spectrum in difficulty, each time with a non-combative and supportive voice in a heavily demanding role
- Maintains accurate and complete customer records and ensures proper accounting of all payments made, in all forms
- Maintains quality through accounting system balancing daily and ensures all QuickBooks entries are completed by the end of each shift
- Recently relocated to Hendersonville, TN from Lebanon, TN and looking to shorten my daily commute.
Job Coach
Prospect
Lebanon, TN
08.2020 - 04.2021
- Non-profit agency providing valuable opportunities to disenfranchised populations
- Ensured clients started each workday with a great attitude and confidence to be as independent as their personal abilities would allow
- Provided personal and professional coaching were needed to ensure the client and the businesses they were employed by found great mutual benefit in each other
- Primary duties include: - Safe Transportation - Coaching and Supervision - Enhancing clients' job skills - Client and Job Data entry
Customer Service Specialist
Express Employment Professionals
Nashville, TN
06.2020 - 08.2020
- Temporary Employment Agency to mitigate gaps in work history
- Primary duties included: - Collections - Data entry - Scheduling - Filing - Daily deposits
Administrative Coordinator
TJ Maxx/Marshalls
Grand Rapids, MI
01.2006 - 02.2020
- The leading off-price apparel and home fashions retailer in the US and abroad
- Supported store management in the execution of store related administrative functions
- Ensured an excellent internal and external customer experience by engaging and interacting with all customers and maintained a clean and organized store
- Took an active role in the hiring process by scheduling interviews, conducting reference checks, etc
- And in the onboarding of new associates
- Supported store management with scheduling employees, expense accounting, supply inventory and requisitioning
- Other specific duties included: - Processing daily sales - Computer data entry - Audits - Customer service and sales - Orientations - Filing/associate file management - Manager back up
Home Sales Representative
Premier Designs
Grand Rapids, MI
01.2005 - 01.2006
- Specific duties included: - Advertising - Order Entry - Sales Records - Customer Relations
Assistant Team Leader
Rockford Acoustics Designs
Grand Rapids, MI
01.1990 - 01.2005
- Specific duties included: - In depth problem solving - Oversight of employees in a cellular manufacturing line - Overseeing quality control - Cross-trained new and old employees daily at all production positions and departments
Executive Specialist
Nissan North America, Inc.
Murfreesboro, TN
05.2024 - 07.2024
- Work collaboratively with dealership personnel, regional personnel, and NNA support personnel to develop appropriate solutions to the customer requests and communicate those to the customer while providing exceptional customer service.
- Coordinate resolutions to customer vehicle concerns, dealership complaints, general inquiries, warranty policies, extended service contract policies, and out-of-warranty Goodwill requests.
- Perform research to support and answer customer inquiries.
- Work with Nissan Executives providing customer assistance to customers that have contacted an Executive or have escalated to the next level.
Education
Bachelor's Degree - Human Services
University of Phoenix
01.2008
Skills
- Excellent Organization
- Microsoft Office Suite
- Data Entry
- Human Resources
- Scheduling
- Training
- Kronos
- QuickBooks
- Receptionist
- Office Management
- Time Management
- Customer Service
- Order Entry
- Recruiting
- Employee Orientation
- Clerical experience
- Research abilities
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Executive Specialist
Nissan North America, Inc.
05.2024 - 07.2024
Customer Service Representative
Old Hickory Buildings
04.2021 - Current
Job Coach
Prospect
08.2020 - 04.2021
Customer Service Specialist
Express Employment Professionals
06.2020 - 08.2020
Administrative Coordinator
TJ Maxx/Marshalls
01.2006 - 02.2020
Home Sales Representative
Premier Designs
01.2005 - 01.2006
Assistant Team Leader
Rockford Acoustics Designs
01.1990 - 01.2005
Bachelor's Degree - Human Services
University of Phoenix
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