Edwina Exilus
Summary
History of extensive customer service experience achieving company recognition of leasing consultant of the year with 131 new leases in the NYC market for 2020. Proficient in conflict resolution skills and managerial responsibilities in high volume sales environment which has evoked the desire to return to the NYC region and pursue a career in property management. With a legal studies background, a personal interest in continual learning, and ambition to succeed, I hold confidence I will an true asset to the future team as we build both colleague and residential relationships to achieve optimal performance for a profitable year.
Overview
6
6
years of professional experience
Work History
FINE DINING SERVER
CAPITAL GRILLE
07.2022 - Current
- Illustrated adept capability in hosting single tables and contracted events of 40 or more guests.
- Maintained extensive knowledge including origin of ingredients to cooking methodology to educate guest.
- Developed high sales through suggestive selling techniques results in 12% increase in food sales.
- Garnered 5/5 stars EGS survey scores for guest overall satisfaction of experience.
ASST. MANAGER
HAWTHORNE RESIDENTIAL
01.2022 - 07.2022
- Provide excellent customer service through prompt, and regular professional communication with emails, phone calls and in person interactions.
- Coordinate the payment collection and delinquency processes.
- Generate monthly reports to assess occupancy and vacancy rates to reach optimal financial goals.
- Oversee leasing and renewal process to promote high resident retention.
- Responsible to ensure prospects and residents maintain compliance with community policies to satisfy fair housing laws.
- Maintain continuing education courses.
- Effectively lead the team in the absence of the Community Manager.
SENIOR LEASING CONSULTANT
EQUITY RESIDENTIAL
02.2020 - 06.2021
- Responsible to oversee all administrative duties regarding leasing, and application activity.
- Conducted market surveys of comparable assets, supported recommendations for pricing.
- Secured positive resident retention by exceeding monthly renewal goals by over 15%.
- Onboarded new consultants to include EQR brand expectations, introduce CRM, managing systems and reviewed successful leasing techniques to optimize sales metrics.
- Achieved Top Leasing Consultant and Top Community of the Year for 2020 with most executed new leases out of 35 properties in the NYC metro market.
LEASING CONSULTANT
EQUITY RESIDENTIAL
06.2019 - 02.2020
- Managed leasing process and resident retention for 500+ units.
- Maintained accurate records of prospective & current residents.
- Resolved complaints and concerns to strengthen resident relationships.
- Assisted with move out notices, service requests and resident relations.
LEAD SERVER/ CORPORATE TRAINER
BRIO TUSCAN GRILLE
08.2017 - 05.2019
- Onboarded new employees and conducted training classes with a thorough knowledge of food and wine menu, steps of service, POS systems, standard procedures, and brand expectations.
- Prepared all documentation including daily audits and checklists.
- Resolved customer complaints and operational matters.
- Tracked sales goals and managed employee hours.
Education
A.S. TRANSACTIONAL LAW -
VALENCIA COLLEGE
ORLANDO, FLSkills
- Administrative Management
- Conflict Resolution
- Microsoft Suite
- Google Suite
- Customer Relationship Management systems
- Luxury Experience Management
- Fair Housing Policies
- Property Tours and Inspections
- Lease Renewals
- Sales Techniques
Accomplishments
Awarded Leasing Consultant of the Year in 2020 for the NYC/NJ market of over 35 communities.
References
DANIELLE RIDENOUR 689.257.9502
BUSINESS SYSTEM ANALYST - EQUITY RESIDENTIAL
ALEXIS MCBRIDE 407.802.8144
EVENT BARTENDER- THE CAPITAL GRILLE
Timeline
FINE DINING SERVER
CAPITAL GRILLE
07.2022 - Current
ASST. MANAGER
HAWTHORNE RESIDENTIAL
01.2022 - 07.2022
SENIOR LEASING CONSULTANT
EQUITY RESIDENTIAL
02.2020 - 06.2021
LEASING CONSULTANT
EQUITY RESIDENTIAL
06.2019 - 02.2020
LEAD SERVER/ CORPORATE TRAINER
BRIO TUSCAN GRILLE
08.2017 - 05.2019
A.S. TRANSACTIONAL LAW -
VALENCIA COLLEGE
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